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7. SERVICE INFORMATION
For help with the installation, maintenance and use of your Frifri equipment, please contact our service department:
All service work, other than routine cleaning should be carried out by one of our authorised service agents. We
cannot accept responsibility for work carried out by other persons.
To ensure your service enquiry is handled as efficiently as possible, please tell us:
•
Brief details of the problem
•
Product code
•
Type number
•
Serial number
All available on serial plate
Frifri reserve the right to carry out any work under warranty, given reasonable access to the appliance, during normal
working hours, Monday to Friday, 08:30 to 17:00.
7.1 GUARANTEE
This unit carries a comprehensive UK mainland 2 year warranty. The guarantee is in addition to, and does not
diminish your statutory or legal rights.
The guarantee does not cover:
•
Accidental damage, misuse or use not in accordance with the manufacturer's instructions
•
Consumable items
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Damage due to incorrect installation, modification, unauthorised service work or damage due to scale, food debris
build-up, etc.
The manufacturer disclaims any liability for incidental, or consequential damages.
Attendance is based on reasonable access to the appliance to allow the authorised technician to carry out the warranty
work.
Service calls to equipment under warranty will be carried out in accordance with the conditions of sale. Unless
otherwise specified, a maximum of 15 minutes of administrative time, not spent directly carrying out servicing work, is
provided for within the warranty. Any requirement for staff attending the call to spend greater time than 15 minutes
due to administrative requirements, such as on health and safety risk assessments, will be chargeable at the prevailing
rate.
UK: 01522 875520
For non-UK customers, please contact your local Frifri dealer
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