Warranty Conditions; Customer Service; Removing The Product; Removal - OSO HOTWATER Wally-W 30 Manuel D'installation

7. WARRANTY CONDITIONS

1. Scope
OSO Hotwater AS (hereinafter called OSO) warrants for 2 years
from the date of purchase, that the Product will: i) conform to
OSO specification, ii) be free from defects in materials and
or manship, subject to conditions belo . All components carry
a 2-year arranty.
The arranty is voluntarily extended by OSO to 5 years for the
stainless steel inner tan . This extended arranty only applies
to Products purchased by a consumer, that has been installed
for private use and that has been distributed by OSO or by a
distributor here the Products have been originally sold by OSO.
The extended arranty does not apply to Products purchased by
commercial entities or for Products that have been installed for
commercial use. These shall be subject only to the mandatory
provisions of the la . The conditions and limitations set out belo
shall apply.
2. Coverage
If a defect arises and a valid claim is received within the statutory
arranty period, at its option and to the extent permitted by la ,
OSO shall either; i) repair the defect, or; ii) replace the product
with a product that is identical or similar in function, or; iii) refund
the purchase price.
If a defect arises and a valid claim is received after the statutory
arranty period has expired, but ithin the extended arranty
period, OSO will supply a product that is identical or similar in
function. OSO ill in such cases not cover any other associated
costs.
Any exchanged Product or component
property of OSO. Any valid claim or service does not extend the
original arranty. The replacement Product or part does not carry
a ne arranty.
3. Conditions
The Product is manufactured to suit most public ater supplies.
Ho ever, there are certain
that can have a detrimental effect on the Product and its life
expectancy. If there are uncertainties regarding ater quality, the
local ater supply authority can supply the necessary data.
The arranty applies only if the conditions set out belo are met
in full:
• The Product has been installed by a professional installer,
in accordance with the instructions in the installation
manual and all relevant Codes of Practice and egulations
in force at the time of installation.
• The Product has not been modified in any ay, tampered
ith or subjected to misuse and no factory fitted parts have
been removed for unauthori ed repair or replacement.
• The product has been connected to the public po er grid
and it has not been connected to an external po er supply
control unit not approved by OSO.
• The Product has only been connected to a domestic mains
ater supply in compliance

7.1 Customer service

In case of problems that cannot be resolved
with the aid of the troubleshooting guide in
this installation manual, contact either:

8. REMOVING THE PRODUCT

8.1 Removal

A) Disconnect the power supply.
B) Shut off incoming cold water supply.
C) Empty the product of water – see section 4.4.
D) Disconnect all pipes.
E) The product can now be removed.
ill become the legal
ater chemistries (outlined belo )
ith the European Drin ing
ater Directive EN 98/83 EC, or latest version. The ater
should not be aggressive, i.e. the
comply ith the follo ing:
- Chloride
- Electric Conductivity (EC) 25°C
- Saturation Index (LSI) 80°C
- pH level
• The immersion heater has not been exposed to hardness
levels exceeding 10°dH (180 ppm CaCO3). A
softener is recommended in such cases.
• Any disinfection has been carried out
the Product in any ay hatsoever. The Product shall be
isolated from any system chlorination.
• The Product has been in regular use from the date of
installation. If the Product is not intended to be used for 60
days or more, it must be drained.
• Service and/or repair shall be done according to the
installation manual and all relevant codes of practice. Any
replacement parts used shall be original OSO spare parts.
• Any third-party costs associated ith any claim has been
authori ed in advance by OSO in riting.
• The purchase invoice and/or installation invoice, a water
sample as ell as the defective product is made available
to OSO upon request.
Failure to follow these instructions and conditions may result in
product failure, and ater escaping from the Product.
4. Limitations
The warranty does not cover:
• Any fault or costs arising from incorrect installation,
incorrect application, lac
in accordance ith the installation manual, neglect,
accidental or malicious damage, misuse, any alteration,
tampering or repair carried out by a non-professional, any
fault arising from the tampering
factory fitted safety components or measures.
• Any consequential damage or any indirect loss caused by
any failure or malfunction of the Product hatsoever.
• Any pipe or or any equipment connected to the Product.
• The effects of frost, lightning, voltage variation, lac of
ater, connecting to a non approved external po er supply
control unit, dry boiling, excess pressure or chlorination
procedures.
• The effects of stagnant (de-aerated) ater if the Product
has been left unused for more than 60 days consecutively.
• Damage caused during transportation. uyer shall give the
carrier notice of such damage.
• Costs arising if the Product is not immediately accessible
for servicing.
These arranties do not affect the uyer's statutory rights.
A) The installer who supplied the product.
B) OSO Hotwater AS: Tel.: +47 32 25 00 00
oso@oso.no / www.oso.no

8.2 Returns scheme

This product is recyclable and should be taken
to the environmental recycling centre. If the
product is to be replaced with a new one, the
installer can take the old cylinder away for re-
cycling.
ater chemistry shall
< 250 mg / L
< 750 uS / cm
> - 1,0 / < 0,8
> 6,0 / < 9,5
ater
ithout affecting
of regular maintenance
ith or removal of any
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