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Wait 3 second in the off position. The screen should now
come on.
CONNECTION TIME OUT
1. Exit and close the APP.
2. Cycle the power on the controller.
3. Wait 1 minute and the WiFi logo on the controller will
light up.
4. At this point open the APP and follow the APP QUICK
START GUIDE for connection instructions.
GRILL DOES NOT HEAT UP OR CONTROLLER DISPLAYS
FLAME ERROR
1. Turn Power Off
2. Check hopper for pellets
3. Check firebox to see if there are pellets in the firebox.
The easiest way to do this is to pull the burner clean-out
lever. Then remove the cup from the bottom of the grill
and check for pellets. Use a vacuum to clean-out any
pellets that may be in the bottom of the grill.
A. If there are a lot of pellets in the cup. Reinstall the
cup and close the burner clean-out, remove the grill
grates, grease tray, and heat deflector and vacuum out
any pellets in the bottom of the grill. Try restarting the
grill. If restarting the grill does not work and pellets are
getting to the burner cup the heating rod may need to be
replaced.
B. If there are few or no pellets in the cup then turn the dial
to the feed position and see if pellets fall out the bottom
of the burner. If there are no pellets check to see if the
auger is turning. If the auger motor is turning but the
auger is not there may be a sheared auger pin. You can
determine if the auger motor is turning by watching the
small white fan at the end of the auger motor under the
hopper. If the white fan is turning the auger motor is on.
If the white fan is turning and the auger is not you will
need to replace the auger pin.
If problem cannot be resolved please call customer service.
CONTROLLER DISPLAYS SENSOR ERROR
1. Turn the power off and unplug the grill.
2. Check to make sure the sensor inside of the grill is
connected properly to the electronic board under the
hopper.
3. Call customer service for a replacement sensor.
PROBE TEMPERATURES DO NOT DISPLAY
1. Make sure the meat thermometer is connected properly to
the controller.
2. Call customer service for a replacement meat
thermometer.
CONTROLLER DISPLAYS OVER TEMP.
1. This happens if the internal temperature of the grill
exceeds a normal operating temperature. The grill must
be cleaned before attempting to start the grill.
LIMITED WARRANTY
Camp Chef No-Hassle Warranty
Here at Camp Chef we stand by our products and take pride in our
customer service. Because of this, your new Camp Chef product comes
with a No-Hassle Warranty. We warrant that our products will be free from
defects in all materials and workmanship (excluding paint and finish) for
the Warranty Coverage Period described below. This warranty is extended
only to the original consumer purchaser. During the Warranty Coverage
Period, we will (at our sole option) replace any defective part or product
covered by this warranty when provided with proof of purchase. The
replacement will be without charge.
Required Maintenance:
Clean your product after each use to maintain its finish and prolong its
lifespan. Wipe away all grease and ashes. Keep metal products free of
moisture, salts, acids and harsh fluctuations in temperature. Product
paint and other finishes are not covered by this warranty. The exterior
finish of the product will wear down over time.
Coverage Details:
Warranty does not cover normal wear of parts or damage caused by
misuse, abuse, overheating and alteration. No alterations are covered in
this warranty. Camp Chef is not responsible for any loss due to neglectful
operation. Furthermore, this warranty does not cover products damaged
or rendered defective due to accident, misuse, abuse, modification, water
damage, neglect, improper handling or storage, improper maintenance
or installation, incorporation of third party components or exposure to
weather, natural disasters such as earthquakes, hurricanes, tornadoes,
floods, lightning, fires, or failure to follow instructions for use.
ANY WARRANTIES IMPLIED BY LAW SHALL IN NO EVENT EXTEND BEYOND
DURATION OF THIS EXPRESS WARRANTY. Some States do not allow
limitations on how long an implied warranty lasts, so the above limitation
may not apply to you. REPAIR OR REPLACEMENT AS PROVIDED HEREIN IS
YOUR EXCLUSIVE REMEDY FOR ANY DEFECTIVE PRODUCT. IN NO EVENT
SHALL WE BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL
DAMAGES OF ANY KIND ARISING OUT OF THE PURCHASE OR USE OF
THIS PRODUCT, WHETHER BASED UPON CONTRACT, TORT, STATUTE OR
OTHERWISE. Some states do not allow the exclusion or limitation of
incidental or consequential damages, so the above limitation or exclusion
may not apply to you. This warranty gives you specific legal rights, and
you may also have other rights which vary from State to State.
Please keep all original sales receipts from the authorized dealer. Proof
of purchase is required to obtain warranty services. Any parts or products
returned without written authorization will be discarded without notice.
To obtain warranty services submit a warranty request at
www.campchef.com/warranty-information, email: warranty@campchef.com
or call (800) 650-2433. Our English speaking Product Specialists are happy
to help, Monday-Friday 7 AM – 5 PM MST.
Warranty applies to the United States and Canada.
WARRANTY COVERAGE PERIODS
Pellet Grills
Stoves
Fire Pits
Water Heaters
Movie Screens
All other items & accessories
3 years from purchase date
1 year from purchase date
1 year from purchase date
1 year from purchase date
1 year from purchase date
90 days from purchase date
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