Velleman PSSMV13 Notice D'emploi page 16

Velleman® Service
and Quality Warranty
Velleman® has over 35 years of
experience in the electronics
world and distributes its products
in more than 85 countries. All our
products fulfil strict quality
requirements and legal
stipulations in the EU. In order to
ensure the quality, our products
regularly go through an extra
quality check, both by an internal
quality department and by
specialized external organisations.
If, all precautionary measures
notwithstanding, problems should
occur, please make appeal to our
warranty (see guarantee
conditions).
General Warranty Conditions
Concerning Consumer
Products (for EU):
• All consumer products are
subject to a 24-month warranty
on production flaws and defective
material as from the original date
of purchase.
• Velleman® can decide to
replace an article with an
equivalent article, or to refund the
retail value totally or partially
when the complaint is valid and a
free repair or replacement of the
article is impossible, or if the
expenses are out of proportion.
You will be delivered a replacing
article or a refund at the value of
100% of the purchase price in
case of a flaw occurred in the first
year after the date of purchase
and delivery, or a replacing article
at 50% of the purchase price or a
refund at the value of 50% of the
retail value in case of a flaw
occurred in the second year after
the date of purchase and delivery.
• Not covered by warranty:
- all direct or indirect damage
caused after delivery to the article
(e.g. by oxidation, shocks, falls,
dust, dirt, humidity...), and by
the article, as well as its contents
(e.g. data loss), compensation for
loss of profits;
- frequently replaced consumable
goods, parts or accessories such
as batteries, lamps, rubber parts,
drive belts... (unlimited list);
- flaws resulting from fire, water
damage, lightning, accident,
natural disaster, etc. ...;
- flaws caused deliberately,
negligently or resulting from
improper handling, negligent
maintenance, abusive use or use
contrary to the manufacturer's
instructions;
- damage caused by a
commercial, professional or
collective use of the article (the
warranty validity will be reduced
to six (6) months when the article
is used professionally);
- damage resulting from an
inappropriate packing and
shipping of the article;
- all damage caused by
modification, repair or alteration
performed by a third party
without written permission by
Velleman®.
• Articles to be repaired must be
delivered to your Velleman®
dealer, solidly packed (preferably
in the original packaging), and be
completed with the original
receipt of purchase and a clear
flaw description.
• Hint: In order to save on cost
and time, please reread the
manual and check if the flaw is
caused by obvious causes prior to
presenting the article for repair.
Note that returning a non-
defective article can also involve
handling costs.
• Repairs occurring after warranty
expiration are subject to shipping
costs.
• The above conditions are
without prejudice to all
commercial warranties.
The above enumeration is
subject to modification
according to the article (see
article's manual).
Velleman® service- en
kwaliteitsgarantie
Velleman® heeft ruim 35 jaar
ervaring in de elektronicawereld
en verdeelt in meer dan 85
landen. Al onze producten
beantwoorden aan strikte
kwaliteitseisen en aan de
wettelijke bepalingen geldig in de
EU. Om de kwaliteit te
waarborgen, ondergaan onze
producten op regelmatige
tijdstippen een extra
kwaliteitscontrole, zowel door
onze eigen kwaliteitsafdeling als
door externe gespecialiseerde
organisaties. Mocht er ondanks
deze voorzorgen toch een
probleem optreden, dan kunt u
steeds een beroep doen op onze
waarborg (zie
waarborgvoorwaarden).
Algemene
waarborgvoorwaarden
consumentengoederen (voor
Europese Unie):
• Op alle consumentengoederen
geldt een garantieperiode van 24
maanden op productie- en
materiaalfouten en dit vanaf de
oorspronkelijke aankoopdatum.
• Indien de klacht gegrond is en
een gratis reparatie of vervanging
van een artikel onmogelijk is of
indien de kosten hiervoor buiten
verhouding zijn, kan Velleman®
beslissen het desbetreffende
artikel te vervangen door een
gelijkwaardig artikel of de
aankoopsom van het artikel
gedeeltelijk of volledig terug te
betalen. In dat geval krijgt u een
vervangend product of
terugbetaling ter waarde van
100% van de aankoopsom bij
ontdekking van een gebrek tot
één jaar na aankoop en levering,