Troubleshooting - Bestway SALUSPA Manuel De L'utilisateur

TROUBLESHOOTING

Bestway strives to provide the most trouble-free spas on the market.
If you experience any problems whatsoever, do not hesitate to contact Bestway or your authorized dealer. Here are some
helpful tips to help you to diagnose and rectify some common sources of trouble.
Problems
Pump does not operate
Pump does not heat properly
Massage System does not work
Pump adapters are not level with
the spa adapters
Spa pool leakage
Water is not clean
Control panel not working
GFCI test failed
What kind of chemicals should be
used for water maintenance?
Water leaks from the adapters
between the pump and spa
Probable Causes
- Power failure
- GFCI broken
- Temperature set too low
- Dirty Filter Cartridge
- The thermal cut-out cut off
- Spa is not covered
- Heating element failed or fuse
cutout
- Air Pump is overheating
- The massage system
stops automatically
- Air pump is broken
- One characteristic of PVC is that it
changes shape, which is normal
- Spa is torn or punctured
- Air valve is loose
- Insufficient filtering time
- Dirty Filter Cartridge
- Improper water maintenance
The control panel has an auto-lock,
which is activated after 5 minutes of
inactivity. The LED display has one
icon: If the lock icon is highlighted,
the control panel is locked.
- Control panel is not activated.
There is a defect in your spa
Please consult your local chemical supplier for information about chemical maintenance.
Pay close attention to the chemical manufacturer's instructions.
- Seals are missing inside the pump
adapters
- Seals are not in correct position
- Seals are damaged
- Adapters are not tightened correctly
- Check power source
- For assistance, please visit the support section on our website,
www.bestwaycorp.com.
- Set to a higher temperature refer to section pump operation
- Clean/replace the filter cartridge refer to section filter cartridge cleaning
and replacement
- Unplug the pump, and put the plug in a dry, cool place. Only
restart the pump when the water temperature reaches 95°F(35°C) or
lower
- Attach the cover.
- For assistance, please visit the support section on our website,
www.bestwaycorp.com.
- Unplug the pump and wait two hours until the pump has cooled. Insert
the plug and press the massage system button
- Press the massage system button to reactivate
- For assistance, please visit the support section on our website,
www.bestwaycorp.com.
- Elevate the pump with wood or another type of insulated material to
bring the pump's adapters level with the spa's adapters
- Use provided repair patch
- Using soapy water, cover the air-valve to check if air is leaking, if so,
use the provided wrench to fasten the air-valve following these steps:
1. Deflate the spa.
2. With one hand, hold the backside of the air valve from the inner
side of the spa wall and turn the wrench clockwise.
- Increase filtration time
- Clean/replace the Filter Cartridge (refer to Filter Cartridge Cleaning and
Replacement section)
- Refer to the chemical manufacturer's instructions
- To unlock the control panel, press the
If the control panel will not unlock, restart the pump – unplug and
plug in the pump.
- Press the on/off button for 2 seconds. If the problem persists,
for assistance, please visit the support section on our website,
www.bestwaycorp.com.
For assistance, please visit the support section on our website,
www.bestwaycorp.com.
- Insert the stopper caps on the spa ports to prevent the water from
escaping and disconnect the pump. Check if the seals are in place.
- If the seals are not in the correct position, open the gears, and place the
seals in correct position.
- If the seals are damaged, they must be replaced. For assistance,
please visit the support section on our website，
www.bestwaycorp.com.
- If the seals are in correct position, the adapters are not tightened
correctly. Connect the pump to the spa, hand-tighten the adapters, and
remove the stopper caps from the spa ports. If there is leakage, tighten
the adapter until there is no leakage.
24
Solutions
button for 3 seconds.