Lindy 38343 Manuel Utilisateur page 10

User Manual
Troubleshooting
There is no display on the screen.
It has been found that there are significant differences in the cable lengths/types and even input ports
which can be used on different brands of display using HDMI 18G 4K@60Hz resolutions. If problems are
experienced, please apply the following steps:
Try a different input port on the display.
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Reduce the cable length on the Input and Output to 1m.
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Try a different type of 1m HDMI Cable.
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Check that the DC plug and jack used by the external power supply is firmly connected and that
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the power LED is illuminated on both the Transmitter and Receiver.
Check that the Cat.6/7 cable is plugged in correctly and that the Connection LED on the left side

of both the HDBaseT In and Out ports are illuminated.
Check that the HDMI Indicator LED on the right side of the HDBaseT In and Out ports are
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illuminated, if not please power cycle the source and display.
For several HDMI devices it may be helpful to unplug and re-connect their HDMI connection to re-

initiate the HDMI handshake and recognition.
Power off all the devices, then power on in this order: first, the extender, then the display and finally
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the source.
Reduce the length of Cat.6/7 or HDMI cable used or use an higher quality cable.

Lindy regularly checks and tests our product range to ensure maximum compatibility and performance.
For the most up to date version of this manual, please refer to your local Lindy website, search for the
relevant part number and find the manual under Downloads.
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