Tumi 14385 Guide De L'utilisateur page 4

TUMI'S ACCESSORIES WARRANTY
Since our founding in 1975, Tumi has been committed to providing our cus-
tomers with an ownership experience that is second to none. Specifically, we
make three promises to our customers:
1. You will enjoy using innovative products that are designed and
manufactured to be the best;
2. You will experience world-class customer service for as long you own
your product;
3. For two (2) years after you purchase Tumi small leather goods or
accessories, virtually any problem that you encounter with the product
will be covered by our warranty.
Tumi's warranty is just a small part of the ownership experience that we pro-
vide to our customers, and you will find that it is straightforward and com-
prehensive.
FIRST YEAR OF OWNERSHIP: TOTALLY WORRY FREE
For the first twelve (12) months of ownership, if any damage – including wear
and tear - happens to your Tumi product, Tumi will cover all repair expenses,
including shipping costs to and from our repair facility. The only exceptions to
this are purely cosmetic damage, such as scratched leather, and incidental
or consequential damages, such as damage to, or loss of, the contents of a
bag, loss of use, loss of time, or similar expenses.
YEAR TWO: FULL COVERAGE
Through your second year of ownership, Tumi will cover all of the repair costs
for any problems that result from defective materials or workmanship or dam-
age from wear and tear. The only exceptions to this are damage caused by
obvious abuse of the product, purely cosmetic damage and incidental or
consequential damages as described above. Your only responsibility is to
ship your item to us for repair, or take it to a Tumi store or authorized Tumi
dealer, who will be happy to process the repair for a nominal handling and
shipping fee.
Many repairs can actually be handled right in the store, but if your item does
need to be sent to our facility, we will repair it quickly and ship it back at no
cost to you. In those rare cases mentioned above where our warranty does
not apply, we will promptly provide you with an estimate of any repair costs
that may be involved.
A LIFETIME OF SERVICE
It is extremely rare that we see an accessory product problem due to a manu-
facturing defect show up after two years of use, but we do have many cus-
tomers with older items that they would like to have refurbished. For these
customers, we offer a lifetime of courteous, responsive service and the high-
est quality repairs and refurbishment done at the lowest possible cost.
TOTAL COMMITMENT
The bottom line is that at Tumi, we are totally committed to keeping you
happy about our products and our service. Once you have had the plea-
sure of owning and using our products, we hope that they will become your
trusted companions for life. You can reach us online, 24 hours a day, 7 days
a week at www.tumi.com/repair or call 800.781.TUMI (8864) to speak with
a customer service representative during normal business hours. (To contact
Tumi customer service outside of the US and Canada, please see the list of
international centers that follows.)
PROOF OF PURCHASE
Please save your store receipt as proof of purchase. This will be needed to
facilitate your first year worry-free coverage. Additionally, this will serve as
proof that your purchase was made at an authorized Tumi retailer. Our war-
ranty services only apply to products that were purchased from an authorized
Tumi store or dealer.
Customer Service Contact Numbers
USA / Canada
800.781.8864
Europe
49 (0)2394.9198.0
Russia
7 (495) 787.91.06
South Africa
27.11.555.2353
United Kingdom
44 (0)20.8731.3500
Japan
81.3.3586.6520
Australia
61.2.9222.9811
Hong Kong
852.2882.8287
Singapore
65.6513.3589
Thailand
66.2.712.2345
For additional locations, please refer
to www.tumi.com
Tumi1001 Durham Avenue
South Plainfield, NJ 07080