RISCO Group WICOMM RW232M Manuel De Référence page 45

Standard Limited Product Warranty
RISCO Ltd., its subsidiaries and affiliates ("RISCO") guarantee RISCO's hardware products to be free from
defects in materials and workmanship when used and stored under normal conditions and in accordance
with the instructions for use supplied by RISCO, for a period of (i) 24 months from the date of connection to
the RISCO Cloud (for cloud connected products) or (ii) 24 months from production (for other products
which are non-cloud connected), as the case may be (each, the "Product Warranty Period" respectively).
Contact with customers only. This Product Warranty is solely for the benefit of the customer who purchased
the product directly from RISCO, or from any authorized distributor of RISCO. Nothing in this Warranty
obligates RISCO to accept product returns directly from end users that purchased the products for their own
use from RISCO's customer or from any installer of RISCO, or otherwise provide warranty or other services
to any such end user. RISCO customer shall handle all interactions with its end users in connection with the
Warranty, inter alia regarding the Warranty. RISCO's customer shall make no warranties, representations,
guarantees or statements to its customers or other third parties that suggest that RISCO has any warranty or
service obligation to, or any contractual privy with, any recipient of a product.
Return Material Authorization. In the event that a material defect in a product shall be discovered and
reported during the Product Warranty Period, RISCO shall, at its option, and at customer's expense, either:
(i) accept return of the defective Product and repair or have repaired the defective Product, or (ii) accept
return of the defective Product and provide a replacement product to the customer. The customer must
obtain a Return Material Authorization ("RMA") number from RISCO prior to returning any Product to
RISCO. The returned product must be accompanied with a detailed description of the defect discovered
("Defect Description") and must otherwise follow RISCO's then-current RMA procedure in connection
with any such return. If RISCO determines in its reasonable discretion that any Product returned by
customer conforms to the applicable warranty ("Non-Defective Products"), RISCO will notify the customer
of such determination and will return the applicable Product to customer at customer's expense. In addition,
RISCO may propose and assess customer a charge for testing and examination of Non-Defective Products.
Entire Liability. The repair or replacement of products in accordance with this warranty shall be RISCO's
entire liability and customer's sole and exclusive remedy in case a material defect in a product shall be
discovered and reported as required herein. RISCO's obligation and the Warranty are contingent upon the
full payment by customer for such Product and upon a proven weekly testing and examination of the
product functionality.
Limitations. The Product Warranty is the only warranty made by RISCO with respect to the Products. The
warranty is not transferable to any third party. To the maximum extent permitted by applicable law, the
Product Warranty does not apply and will be void if: (i) the conditions set forth above are not met (including,
but not limited to, full payment by customer for the product and a proven weekly testing and examination
of the product functionality); (ii) if the Products or any part or component thereof: (a) have been subjected to
improper operation or installation; (b) have been subject to neglect, abuse, willful damage, abnormal
working conditions, failure to follow RISCO's instructions (whether oral or in writing); (c) have been
misused, altered, modified or repaired without RISCO's written approval or combined with, or installed on
products, or equipment of the customer or of any third party; (d) have been damaged by any factor beyond
RISCO's reasonable control such as, but not limited to, power failure, electric power surges, or unsuitable
third party components and the interaction of software therewith or (e) any delay or other failure in
performance of the product attributable to any means of communications, provided by any third party
service provider (including, but not limited to) GSM interruptions, lack of or internet outage and/or
telephony failure.
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Manuel de Référence WiComm