TROUBLESHOOTING
This section includes a list of error messages and frequently asked questions for problems you may encounter
with your blood pressure monitor. If the products is not operating as you think it should, check here before
arranging for servicing.
PROBLEM
SYMPTOM
Display will not
No power
light up.
Display is dim
Low batteries
or show
E 1 shows
E 2 shows
E 3 shows
E 10 or E11 shows
Error message
E 20 shows
E 21 shows
EExx, shows on the
display.
Warning message
"out " shows
CHECK THIS
Batteries are exhausted.
Batteries are inserted incorrectly.
Batteries are low.
The cuff is not secure.
The cuff is too tight.
The pressure of the cuff is excess.
The monitor detected motion,
while measuring.
The measurement process does not
detect the pulse signal.
Measure incorrectly.
A calibration error occurred.
Out of measurement range
18 I GB
REMEDY
Replace with new batteries
Insert the batteries correctly
Replace with new batteries
Refasten the cuff and then
measure again.
Refasten the cuff and then
measure again.
Relax for a moment and then
measure again.
Movement can affect the
measurement. Relax for a moment
and then measure again.
Loosen the clothing on the wrist
and then measure again.
Relax for a moment and then
measure again.
Retake the measurement. If
the problem persists, contact
the retailer or our customer
service department for further
assistance. Refer to the warranty
for contact information and return
instructions.
the measurement result
is out of the measurement
range (SYS:60mmHg to
230mmHg; or DIA:
40mmHg to 130mmHg;or
Pulse: 40-199 pulse/minute)