Problem
Cooktop feels hot
Foods cook slowly
Metal marks
(may appear as cracks)
Dark streaks or specks
Control knob will
not turn
Possible Causes
Improper cookware
being used.
Improper cookware
being used.
Incorrect cleaning
methods being used.
Cookware has been
slid across the cooktop
surface.
Improper cookware
being used.
Cooktop controls
improperly set.
What To Do
• The glass cooktop surface may seem hotter than you
are used to. This is normal. Use pans which are
absolutely flat.
• Pan bottoms should be flat, fairly heavy weight and
the same diameter as the surface unit selected.
• Use recommended cleaning procedures.
• See the Cleaning the glass cooktop section.
• See the Cleaning the glass cooktop section.
• When the knob is in the OFF position, it must be
pushed in before it can be turned. When the knob
is in any other position, it can be turned without
being pushed in.
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