TROUBLE SHOOTING FAQ
Noise
Grinding noise
Slurping noise
Gurgling + whoosh noise
Food damage
System will not turn out
Low water level alarm (EE1)
Low water level alarm turns on
after a few seconds of operation
(EE1)
Temperature read does not match
thermometer
Lights in house are slightly flicker-
ing when system is on
Under the normal operation the system will hum due to the
motor, impeller and cooling fan in operation.
The stainless steel skirt is loose. Push the stainless skirt up
into the guide groove and turn to the right until you hear a
click. With the skirt secure, the noise will go away.
There also might be the chance the stirring shaft was inadvert-
ently bent. In this case, unscrew the bottom pump disk and
gently push the impeller until it is centered.
Your pump has formed a water vortex like when you are
empting out a bathroom sink or tub. Add more water or gently
disturb water with a spoon. There is no sure way to eliminate
a vortex from forming due to the pump rotation but usually will
go away on its own.
The pump is sucking air–add more water. You should also see
small bubbles in your tank.
The pump's water jet is cracking eggs or damaging fish fillets:
Turn the pump outlet to face the container wall; this will greatly
temper the flow of the pump output. It is also good practice to
bag eggs to prevent them from being "blown" around in certain
containers.
Check power plug and breakers
Add more water, the water level can be dropped during opera-
tion by the pump due to water turbulences
Add more water – The pump generates "waves" – sometimes
these waves will cause the water level at the sensors to fluctu-
ate up and down. The waves sometimes drop the water level
right under the sensor and will cause a low water alarm. This
is normal and you just need to add more water.
Sous Vide circulators are calibrated to a scientific platinum
primary standard which is far more accurate than store ther-
mometers.
This is normal as the circulator is modulating power.