Service Support Details; Patents And Trademarks; Warranty Statement - Whale Watermaster FW0814 Manuel D'installation Et De Fonctionnement

14. TROUBLE SHOOTING
Problem
Pump does not run
Pump runs but no water
appears
Pump runs but will not
switch off
Pump cycles on and off
periodically when all the
taps are closed.
Noisy operation
Low flow

15. SERVICE SUPPORT DETAILS

Whale (Munster Simms Engineering Ltd), 2 Enterprise Road, Bangor, N. Ireland BT19 7TA
Tel: +44 (0)28 9127 0531
Whale (The Americas)
Tel: 1 616 897 9241
The following service kits are available for the Whale® Watermaster® Automatic Pressure Pump:
AK1316 - Marine Replacement Head Kit
AK1319 - Replacement Strainer Marine

16. PATENTS AND TRADEMARKS

Whale® and Watermaster® are registered trademarks of Munster Simms Engineering Limited trading as Whale.
Whale Watermaster Automatic Pressure Pump has the following patent pending: 1214335.0
Whale Watermaster is protected by the folowing patents:
USA: 6,840,745
Italy: IT 1 222 392

17. WARRANTY STATEMENT

This Whale® product is covered by 2 years warranty. Please see enclosed document for details of our statement of limited
warranty.
Possible Cause
No power to pump
Fuse has blown
Pump is faulty
Microswitch is faulty
No water getting to pump / Blockage in
pipework
Pressure relief valve too low.
Water leaking at outlet side of pump.
Water leaking at outlet side of pump.
Insufficient water getting to pump.
Water leaking at outlet side of pump.
Pump drawing air.
Noise created by vibration.
Bore of pipework connection too small.
Power supply to pump.
Pipework/connections crushed due to
over tightened jubilee clips.
Pump too far from water tank.
Water leaking at outlet side of pump.
Pump strainer clogged.
Email: info@whalepumps.com
Email: usasales@whalepumps.com
AK1317 - Microswitch Kit
AK1320 - Replacement Strainer RV
Canada: 2 380 465
Germany: DE 60018089.1(EP(DE) 1 222 392)
Potential Solution
Check power supply. Attach leads / clean connections.
Replace fuse.
Replace pump.
Check operation and replace if faulty (AK1317).
Check the water tank is not empty. Check strainer is not
blocked. Check all connections from tank to inlet of pump
are secure - any air leaks will prevent prime.
Check water supply level and pressure relief settings are
appropriate for the system.
Check pipework/fittings for leaks and repair.
Check system drain plugs are closed.
Check pipework/fittings for leaks and repair.
Check system drain plugs are closed.
Check water supply levels.
Check pipework/fittings for leaks and repair.
Check system drain plugs are closed. System pressure
relief valve too low (usually located at heater / calorifier).
See 'no water getting to pump' (above).
Check pump is secured to solid surface. Check pump body
is not in contact with hard surfaces. Locate away from
interfering surfaces. Check pipework is securely supported.
Ensure 10mm minimum bore.
Check power supply to pump uses correct wire gauge, in
line with relevant standards, to give full voltage at pump.
Check battery is not discharged.
Replace damaged connections.
Pump is best situated beside water tank.
Check pipework/fittings for leaks and repair.
Check system drain plugs are closed.
Remove clear lid, rinse and replace to main strainer body
(retain strainer mesh on lid).
UK: GB 1 222 392
AK1318 -Replacement Head Kit RV
France: FR 1 222 392
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