Ordering Replacement Parts - Napoleon PTSS215 Mode D'emploi

Problem
Burner will not light with the
igniter, but will light with a
match.
"Paint" appears to be peeling
inside lid or hood.
Burner output on "high" setting
is too low. (Rumbling noise
and fluttering blue flame at
burner surface.)
Infra-red only.
Infra-red burner flashes back
(during operation the burner
aburptly makes a loud
"whoosh" sound, followed by a
continuous blow-torch type
sound and grows dim.)

ORDERING REPLACEMENT PARTS

Contact the factory directly for replacement parts and warranty claims. The customer service department is available between 9 AM and
5 PM (Eastern standard time) at 1-866-820-8686 or fax at 1-705-727-4282. In order to process a claim, we must be provided with the following
information:
1. Model and serial number of the unit.
2. Part number and description.
3. A concise description of the problem ('broken' is not sufficient).
4. Proof of purchase (photocopy of the invoice).
In some cases the customer service representative may request to have the parts returned to the factory for inspection, before providing
replacement parts. The parts must be shipped prepaid to the attention of the customer service department with the following information:
1. Model and serial number of the unit.
2. A concise description of the problem ('broken' is not sufficient).
3. Proof of purchase (photocopy of the invoice).
4. Return Authorization number - provided by the customer service representative.
Before contacting customer service, kindly note that the following items are not covered by the warranty:
-costs for transportation, brokerage or export duties
-labor costs for removal and re-installation
-costs for service calls to diagnose problems
-discoloration of stainless steel parts
-part failure due to lack of cleaning and maintenance, or use of improper cleaners (ovencleaner).
Possible Causes
Damaged electrode wire.
Loose electrode wire.
Electrode is cracked or broken.
Dead battery / or installed incorrectly.
Grease build up on inside surfaces.
Lack of gas.
Supply hose is pinched.
Dirty or clogged orifice.
Spider webs in venturi tube, or other
foreign matter.
Cracked ceramic tile.
Ceramic tiles overloaded with grease
drippings and build-up, ports are
clogged.
Burner overheated due to inadequate
ventilation (too much grill surface
covered by griddle or pan.)
Cracked ceramic tile.
Leaking gasket surrounding the
ceramic tile, or a weld failure in the
burner housing.
Solution
Replace electrode wire.
Check that electrode wire is firmly pushed onto the terminal on the
back of the igniter.
Replace electrode.
Replace with heavy duty 'AAA' battery. Install with the positive
terminal down.
This is not a defect. The finish on the lid and hood is stainless, and
will not peel. The peeling is caused by hardened grease, which
dries into paint-like shards, that will flake off. Regular cleaning will
prevent this. See cleaning instructions.
Check gas level in propane cylinder.
Reposition supply hose as necessary.
Clean burner orifice.
Clean out venturi tube.
Order replacement burner from your Authorized Napoleon dealer.
Turn burner off and allow to cool for at least two minutes. Relight
burner and burn on high for at least five minutes or until the
ceramic tiles are evenly glowing red.
Ensure that no more than 75% of the grill surface is covered by
objects or accessories. Turn burner off and allow to cool for at
least two minutes, then relight.
Allow burner to cool and inspect very closely for cracks. If any
cracks are found, contact your authorized Napoleon dealer for
ordering a replacement burner assembly.
Contact your authorized Napoleon dealer for instructions on
ordering a replacement burner assembly.
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