Troubleshooting - Red Sea ReefWave Manuel D'utilisation

Red Sea ReefWave ®
Don't soak the parts in the diluted vinegar solution for more than a
few minutes. Use a small bottle brush to clean the inside of the motor.
Rinse the parts well after cleaning. Make sure that the ceramic shaft and
bushings are smooth and free from damage before reassembly. Note
that there are grooves around the outer circumference of the plastic
insert. These need to be properly aligned with the guides on the inside
of the motor.
Reassembly after cleaning
Return all of the cleaned parts to the pump mount and switch it back on.
If the pumps make any mechanical noise, disassemble again and make
sure that all of the bushings are seated properly in the impellor cage and
that the impellor is properly aligned and try again.
Controller
Periodically wipe the external surfaces of the controller with a cloth to
remove and moisture or salt build up.
The ReefWave controller has a back-up battery to maintain the correct
time when the unit is disconnected from the power supply. This battery
will need to be replaced once every few years. To replace the battery,
unscrew the 4 screws on the back of the controller and remove the back
cover. Replace with a new 3V Lithium cell Battery CR1220 reassemble
the back cover and tighten the 4 screws back into place. After
reassembling the unit and switching it on, the internal time will be reset
as soon as the internet connection is restored.
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Troubleshooting

A full and up to date FAQ for the ReefWave and the ReefBeat app is
available in the app (
Homepage Main Menu > Help > FAQ
website.
Q. I am having trouble installing the ReefBeat app or it crashes or
does not seem to be working as described in the manual.
A. Check that your specific smart mobile device is on the list of supported
devices on our website.
Q. My smart mobile device is on the list of supported devices but
keeps crashing.
A. Uninstall and reinstall the app and sign in again with your username
and password. If this does not help, contact customer support.
Q. I've plugged in a new unit and the pump is not working.
A. The ReefWave is shipped with the controller in ReefBeat Mode and with
a no wave schedule. It will only work after it has been connected to the
ReefBeat app or moved into controller mode.
Q. I'm having difficulty connecting the ReefWave to my home
network.
A. Check that the ReefWave Wi-Fi is working correctly by connecting to
the hot-spot of a mobile phone in the same room:
Add Device
If this does not work, contact customer support. If they do work, the
problem is likely with the router signal strength or its configuration, or
it may be overloaded with devices.
• Check that the signal strength of your router is sufficient for a stable
connection exactly where the ReefWave is located. You may need to
install a suitable Wi-Fi extender closer to the aquarium.
• The router may have too many devices already connected to it.
) and on our
Device Manager >