Troubleshooting Tips... Before you schedule service
Problem
Small or hollow cubes
Slow ice cube freezing
Door not closing properly
Orange glow in freezer
Cube dispenser does not
work (on some models)
(on some models)
Water in first glass is warm
(on some models)
Water dispenser does not
work (on some models)
Water spurting from
dispenser
Water is not dispensed
No water or ice cube
production
30
Possible Causes
Ice storage bin needs cleaning.
Food transmitting odor/taste to
ice cubes.
Interior of refrigerator needs
cleaning.
Water filter clogged.
Door left open.
Temperature control not set
cold enough.
Energy Smart™ feature
is altering refrigerator
performance
Door gasket on hinge side
sticking or folding over.
Defrost heater is on.
Icemaker or water supply turned
off.
Ice cubes are frozen to
icemaker feeler arm.
Irregular ice clumps in storage
container.
Dispenser is
.
Water dispenser has not been
used for a long time.
Normal when refrigerator
Water dispenser has not been
used for a long time.
Water system has been drained.
Water supply line turned off or
not connected.
Water filter clogged.
Air may be trapped in the water
system.
Dispenser is
.
Newly-installed filter cartridge.
Water in reservoir is frozen.
Supply line or shutoff valve is
clogged.
Water filter clogged.
Dispenser is
.
What To Do
Empty and wash bin. Discard old cubes.
Wrap foods well.
See Care and cleaning.
Replace filter cartridge with new cartridge or with
plug.
Check to see if package is holding door open.
See About the controls.
See About Energy Smart™ Models
Apply petroleum jelly on face of gasket
This is normal.
Turn on icemaker or water supply.
Remove cubes.
Break up with fingertip pressure and discard
remaining clumps.
Freezer may be too warm. Adjust the freezer control
to a colder setting, one position at a time, until
clumps do not form.
Press and hold the Lock pad for 3 seconds.
Dispense water until all water in system is
replenished.
Wait 24 hours for the refrigerator to completely cool
down.
Dispense water until all water in system is
replenished.
Allow several hours for replenished supply to chill.
See Installing the water line.
Replace filter cartridge or remove filter and install
plug.
Press the dispenser arm for at least two minutes.
Press and hold the Lock pad for 3 seconds.
Run water from the dispenser for 3 minutes (about
1
1
gallons [5.7 liters]).
2
Schedule service on-line at cafeappliances.com/
service
Call a plumber.
Replace filter cartridge or remove filter and install
plug.
Press and hold the Lock pad for 3 seconds.
49-1000361 Rev. 2