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Troubleshooting
Before requesting service, check the following symptoms to see if you can solve the problem yourself.
If the countermeasures described below do not correct the problem, or if the symptoms you are experiencing are not
covered here, contact a quality service person or system installer.
Problem
No picture (dark screen)
White picture
Out of focus picture
Digital noise in the
picture
Cause and Recommended Action
• Is the camera connected correctly? Check the
operating instructions that come with your system
controller.
• Is the lens iris closed?
Execute the iris reset from the system controller you
are using.
• Is the camera set up for a fixed shutter speed?
• Is the lens iris open?
• Is FIX selected for the electronic sensitivity
enhancement (SENS UP) setting?
• Is the dome cover or lens of the camera dirty? If so,
clean them.
• Is MANUAL selected for the auto focus mode?
• Is the object one that is not compatible with auto
focus? For such objects, focus manually.
• The slip ring may be dirty. Do you have the
cleaning function turned on?
• Is the camera set up correctly?
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