I purchased my heater so that it could cut my heating costs but my electric bill has gone up.
Why?
This compact heater can definitely save you on heating costs, when compared to the existing central
heating system in your home, and when used as supplemental heat. Your heater is designed to give
your main heat source a supplement "boost," or allow for you to have extra heat (in the form of soft
infrared waves) in locations where you would otherwise be short. It is meant to cycle on and off as it
provides the central heat the boost it needs. If you intend on using it as a single heat source,
especially in larger homes (which you may), expect the heater to 1) take as much as 24 hours to heat
the area, 2) stay on for longer periods of time (without cycling off) due to heat loss, and 3) increased
use time, and electric costs.
Once I plug the unit in and turn it on, how long will it take to heat my room?
The heating process in the heater begins instantly upon powering on, and setting the desired
temperature above the ambient temperature. A noticeable change in the room's ambient temperature
will vary. Remember that with any type of heating process, there are many variables: where your
heater is located inside the home, floor plan and size of the room, how well the room is insulated,
how many doors/windows, how much bare concrete (acts as a heat sink with any type of heating), the
opening and closing of an exterior door, long hallways, high ceilings, etc. Customers with smaller
rooms experience quicker heat changes. Rooms with larger and open floor plans can expect up to 24
hours to completely heat up.
Why doesn't the temperature on my heater match the temperature display on my wall, or
external thermostat?
This is completely NORMAL. The temperature display on your heater may vary from the
temperature display on another thermostat (like the one mounted to your wall or a purchased external
thermostat). This is because the temperature sensor on the heater reads the temperature directly
around the heater. With the heater near the cold floor (and heat rising), any readings on elevated or
external thermostats will differ in readings on the heater. THE BEST WAY to operate your heater is
just to set the unit on "High" and dial up to a temperature that feels comfortable to you. Then, leave it
at that temperature, regardless of the mismatch. The heater will cycle off when the set temperature is
met or exceeded slightly.
Can I use more than one heater at a time? Can I use the heater and another appliance at the
same time?
Yes. But make sure they are not plugged into the same circuit. Each heater (heaters are considered
appliances) requires its own minimum 15 amp circuit (with no other items plugged into that circuit or
outlet). If you are unsure if your circuit meets these requirements, verify with a certified electrician.
Risk of fire, damage to property, or injury may result if requirements are not met.
Why does my heater's fan continue to run after the set temperature is reached or the power is
turned off?
This is NORMAL. The heater's fan will continue to run, even after the heater automatically cycles
down. The fan continues to run so that every last bit of heat is blown out of the heat chamber, while
allowing the unit to continue filtering your air. Once the internal box/components cool completely,
the fan should then shut off on its own. In this case, allow a few minutes after the heat cycles off
(with power on). The fan will shut off faster when the power is turned off.
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