Troubleshooting - Red Sea ReefDose Notice D'utilisation

Red Sea ReefDose ®

Troubleshooting

A full and up to date FAQ for the ReefDose and the ReefBeat App is available in the App (Homepage Main
Menu > Help > FAQ) and on our website.
Q. I am having trouble installing the ReefBeat App or it crashes or does not seem to be working as
described in the manual.
A. Check that your specific mobile device is on the list of supported devices on our website.
Q. My mobile is on the list of supported devices but keeps crashing.
A. Uninstall and reinstall the App and sign in again with your username and password. If this does not help,
contact customer support.
Q. I'm having difficulty connecting the ReefDose to my home network.
A.Check that the ReefDose Wi-Fi is working correctly by using the "Offline Direct Mode" option. If it does,
try connecting to the hot-spot of a mobile phone in the same room: Device Manager > Device Line
menu > About > Connect.
If neither of these options work, contact customer support. If they do work, the problem is likely with the
router signal strength or its configuration, or it may be overloaded with devices.
• Check that the signal strength of your router is sufficient for a stable connection exactly where the
ReefDose is located. You may need to install a suitable Wi-Fi extender closer to the aquarium.
• The router may have too many devices already connected to it.
• Your router may be configured not to allow devices like the ReefDose to be connected. This situation is
common in an office environment contact your IT professional.
Q. I keep getting notifications that my ReefDose is not connected.
A. If your network router is not permanently connected to the internet, set your Aquarium as "Offline" (My
Aquariums > Device Line Menu > Offline). If your network router is meant to be permanently connected,
check the quality of the Wi-Fi connection between the ReefDose and your router or the stability of your
internet connection.
Q. According to the current schedule, the ReefDose should be working, but it isn't.
A. Go through the following diagnostic check list one stage at a time:
1. Check that the ReefDose power indicator LED is on. If Ok, go to #2. If it is not on, check that the power
supply indicator light is on. If Ok, go to #2. If it is not on, check that the power outlet has power and
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