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Troubleshooting
PROBLEM
PROBABLE CAUSE/SOLUTION
Cooker doesn't turn
• Cooker is not plugged in. Make sure rice cooker is plugged into a properly operating electrical
on.
outlet or press WARM/
Rice is not cooked.
• Not enough water/cooking liquid. Follow package directions or see Rice Cooking Chart for more
information.
• Place cooking pot securely into the base. NOTE: If cooking pot is bent or warped, it will not seat
properly in base and, therefore, will not conduct heat correctly. To replace cooking pot, call the toll-
free Customer Assistance number listed on the cover of this guide.
• Let rice rest for 10 to 15 minutes after cooking is complete and rice cooker has switched to WARM.
Rice is mushy.
• Too much liquid added to cooking pot. Reduce liquid.
When using STEAM
• Cooking pot has boiled dry. Add more water within 3 minutes or rice cooker will turn off ( )
program, rice cooker
automatically.
starts to "beep" every
2 seconds.
When using the
• Temperature of rice cooker has become too hot. Unplug and wait 10 minutes to cool down. Plug
SAUTE program,
into outlet and resume cooking.
rice cooker starts to
beep and all lights are
illuminated.
Cooking pot not fitting. • Call the toll-free Customer Assistance number listed on the cover of this guide.
Rice cooker starts to
• The rice cooker has malfunctioned. Call the toll-free Customer Assistance number listed on the
beep and all lights are
cover of this guide.
illuminated.
button to activate the unit.
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