Warranty Exclusions - Vortex VOPKGF03 Mode D'emploi

Warranty application in the case of a replacement:
1 to 10 years
1
11 to 15 years
1
16+ years
1
1 From the date of purchase.
The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by
refunding the wholesale price of any warranted but defective parts or supply any replacement parts
under warranty without any charge.

Warranty exclusions

This warranty does not cover:
1. Labour and installation costs;
2. Products that have been altered, modified or repaired since shipment from factory;
3. Products that have been moved from their original installation site;
4. Any non-stainless or not galvanized components mounted or connected to the chimney or venting
system;
5. Damage (to products, appliances or structure) caused by misuse, abuse, improper installation,
lack of maintenance, improper inspection or any other negligence;
6. Incidental or collateral damages caused by smoke, fire, flood, strong winds, "acts of God", or any
other contingency beyond the manufacturer's control;
7. Use of improper chimney cleaners or any improper solvents/chemicals will void all applicable
warranties;
8. Use of any solid fuel other than wood pellets, except upon the express, written approval from the
manufacturer for other pellet fuel;
Claim process
Shall your unit or any component be defective, contact immediately your SBI dealer. Prior to your call,
make sure that you have the following information necessary for your warranty claim treatment:
Model name as indicated on the certification label or instruction sheets;
•
Before shipping defective component to the manufacturer, you must first obtain a return authorization
number. Supporting documents or digital pictures may be required to support the claim. Any
merchandise shipped to the manufacturer without authorization will be refused automatically and
returned to sender.
Installation Manual - VORTEX Pellet Vent System
100% (100% of the purchase price at the time of the
50% (a 50% rebate applies to the purchase price at the time
of the replacement)
25% (a 25% rebate applies to the purchase price at the time
of the replacement)
Your name, address and telephone number;
•
• Original invoice and dealer's name;
Nature of the defect and any relevant information.
•
Parts
replacement)
Labour
n/a
n/a
n/a
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