LuxaFlex PLATINUM Mode D'emploi page 6

English
Problem:
No radio control operation.
solution:
• M ake sure you have added the window covering to a group. For more information, see
section "3.1. Group Assignment".
• M ake sure you have pressed the group button for the group to which the window
covering has been assigned. If you need to add a window covering to a group, see
section "3.2. Group Addition or Removal".
• M ake sure you press the UP or DOWN button within 5 seconds after choosing and
pressing a group button. After that time, the green Indicator Light turns off and the
remote reverts to Infra-red control.
• I f you have just replaced a satellite eye, you must reassign the window covering to a
group, see section "3.1. Group Assignment".
Note: Due to differences in household construction, radio control operation may vary
within a home. Try operating the window covering from different locations.
Problem:
Window covering operates when you do not want it to operate.
solution:
• I f the Indicator Light on your remote is red when you press the UP or DOWN button, go
to problem "Unexpected Infra-red operation" below.
• I f the Indicator Light on your remote is a steady green when you press the UP or DOWN
button, go to problem "Unexpected radio control operation".
• I f you are not pressing the UP or DOWN button when the window covering is operating,
make sure no one else is using a backup remote or wireless wall switch to control the
window covering.
Problem:
Unexpected Infra-red operation.
solution:
The Infra-red signal of the remote spreads and reflects off of surfaces. If other sensor eyes
are within the area affected by the Infra-red signal, you might control those window
coverings unexpectedly. To solve this problem:
• M ove closer to the sensor eye on the window covering you intend to operate.
• A im the remote slightly away from the window coverings you do not intend to operate.
Note: If you still have problems with unexpected operation, you can switch to radio
control operation. See section "3.3. Radio Control Operation".
Problem:
Unexpected radio control operation.
solution:
• M ake sure you have chosen the correct group to operate. If you need to remove a
window covering from a group, see section "3.2. Group Addition or Removal".
• I f the Indicator Light on the remote is not a steady green when you press the UP or
DOWN button, the remote is using Infra-red. To make sure you are using radio control,
press a group button not more than five seconds before you press the UP or DOWN
button.
6
Problem:
Window covering does not open or close fully or has an intermediate stop that is no
longer wanted.
solution:
• M ake sure the operation of the window covering is not obstructed.
• R eset the window covering as described in "Resetting a Window Covering" in this
troubleshooting section.
Problem:
If you cannot resolve your problem with these guidelines.
solution:
Check the Troubleshooting section of the Installation, Operation, and Care instructions for
the window covering. If you still cannot resolve the problem, please contact the dealer
where you bought your Luxaflex® product or go to www.luxaflex.com.
7.2. Resetting a Window covering
• D uette® Shades
• S ilhouette® Window Shadings
To clear all stops and reset the window covering:
(1) Open the window covering completely.
(2) Aim the remote at the sensor eye on the window covering.
(3) Press and hold the UP button for 6 seconds. The window covering moves slightly
(or "jogs") to indicate that all stops are now cleared.
(4) Close the window covering completely (this sets the LOWER motor limit).
(5) Open the window covering completely (this sets the UPPER motor limit).
The intermediate stop position is now cleared and the motor limits are now reset.
Note: the window covering can also be reset by pressing and holding the programming
button, located at the sensor eye or satellite eye, for 6 seconds until the window
covering slightly moves or jogs; see picture B.
7.3. changing the Infra-red channel of a Window covering
Platinum™ Technology window coverings can operate on either of two Infra-red
channels. While many installations work well when all window coverings are on the same
Infra-red channel, it can sometimes be convenient to change the Infra-red channel for
some window coverings to reduce inadvertent operation.
Note: Luxaflex® Roller blinds can only be operated with radio control.
If you need to change the Infra-red operating channel of a window covering:
(1) With the window covering opened completely, set the Infra-red channel selector
switch on the remote to the desired channel (1 or 2).
(2) Point the remote at the sensor eye.
(3) Press and hold the manual control button on the window covering.
(4) Press and hold the UP button while holding the manual control button. The window
covering moves slightly (or "jogs") to indicate the operating channel has been
accepted.