Troubleshooting And Support; Printing And Hardware Issues - HP Photosmart A620 Série Guide D'utilisation

4

Troubleshooting and support

Before contacting HP support, read this section for troubleshooting tips or go to the online
support services at www.hp.com/support.
Before you begin, make sure:
• All the cable connections between the printer and computer are secure.
• You are using the most recent version of the printer software.
TIP: HP recommends using a USB cable 3 meters (10 feet) or less in length. Using
a longer USB cable may cause errors.
This section contains troubleshooting information for the HP Photosmart A620 series
printer.
•

Printing and hardware issues

• Insert or replace the print cartridge
• Find more information
• HP support
• Regulatory model identification number SDGOA-0702
• HP Warranty
• Printer specifications
Printing and hardware issues
• The printout did not appear
• Printing is very slow
• The printer is plugged in, but it will not turn on.
• I lost the stylus
The printout did not appear
Cause: The paper jammed while printing.
Solution: Try the following steps to clear the paper jam:
• If the paper came part way through the front of the printer, gently pull the paper
towards you to remove it.
• If the paper did not come part way through the front of the printer, try removing it
from the back of the printer:
• Remove the paper from the input tray, then gently pull down on the input tray
until pops open more fully. Do not attempt to extend it to a full horizontal
position. Doing so could damage the printer.
• Gently pull the jammed paper to remove it from the back of the printer.
• Lift the input tray up until it snaps back into paper-loading position.
18 HP Photosmart A620 series Basics Guide