Troubleshooting And Support; Printing And Hardware Issues - HP Photosmart A620 Série Guide D'utilisation

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Troubleshooting and support

Before contacting HP support, read this section for troubleshooting tips or go to the online
support services at www.hp.com/support.
Before you begin, make sure:
All the cable connections between the printer and computer are secure.
You are using the most recent version of the printer software.
TIP:
HP recommends using a USB cable 3 meters (10 feet) or less in length. Using
a longer USB cable may cause errors.
This section contains troubleshooting information for the HP Photosmart A620 series
printer.

Printing and hardware issues

Insert or replace the print cartridge
Find more information
HP support
Regulatory model identification number SDGOA-0702
HP Warranty
Printer specifications
Printing and hardware issues
The printout did not appear
Printing is very slow
The printer is plugged in, but it will not turn on.
I lost the stylus
The printout did not appear
Cause: The paper jammed while printing.
Solution: Try the following steps to clear the paper jam:
If the paper came part way through the front of the printer, gently pull the paper
towards you to remove it.
If the paper did not come part way through the front of the printer, try removing it
from the back of the printer:
Remove the paper from the input tray, then gently pull down on the input tray
until pops open more fully. Do not attempt to extend it to a full horizontal
position. Doing so could damage the printer.
Gently pull the jammed paper to remove it from the back of the printer.
Lift the input tray up until it snaps back into paper-loading position.
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HP Photosmart A620 series Basics Guide

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