box, or install the control box far away
from the TV/other wireless devices.
There is an interference of the
frequency band between the wireless
LAN and the wireless connection of
the speakers. Switch the band of the
wireless LAN connection of the TV or
device that is playing an image to 2.4
GHz.
3D content from the HDMI IN jack
does not appear on the TV screen.
Depending on the TV or video device,
3D content may not appear. Check the
supported HDMI video format. For
details, refer to Help Guide.
High definition video signal (4K/60p
4:4:4, 4:2:2 and 4K/60p 4:2:0 10 bit,
etc.) from the HDMI IN jack does not
appear on the TV screen.
Depending on the TV or the video
device, high definition video signals
such as 4K may not appear. Check the
video capability and settings of your
TV and video device.
Change the setting of
[Advanced Settings] - [HDMI Settings]
- [HDMI Signal Format] - [HDMI IN]
according to the video signal that is
supported by a connected TV or
device. For details, refer to Help
Guide.
When you play high definition video
signals such as 4K video content that
is protected by copyright, connect the
speaker system to the HDMI input jack
that supports HDCP2.2 or HDCP2.3 on
the TV. For details, refer to the
operating instructions of your TV.
An image is not displayed on the
entire TV screen.
The aspect ratio on the media is fixed.
Picture and sound of the device that
is connected to the speaker system
are not output from the TV when the
speaker system is not turned on.
Set
[Setup] - [Advanced Settings]
- [HDMI Settings] - [Control for HDMI]
Turn on the speaker system, and then
If connected to devices other than
HDR contents cannot be shown in
high-dynamic range.
Check the settings of the TV and
Depending on the [HDMI Signal
[Setup] -
Sound
No sound is output from the
speaker system.
Check that the AC power cords (mains
If the power indicator of the speaker is
If the power indicator on the speaker
to [On] on the speaker system, and
then set [Standby Through] to [Auto]
or [On].
switch the input for the device
playing.
those manufactured by Sony that
support the Control for HDMI function,
set
[Setup] - [Advanced Settings]
- [HDMI Settings] - [Standby Through]
to [On].
connected device. For details, refer to
the operating instructions of your TV
and the connected device.
Format] setting, an AV device may not
be able to output HDR contents in
HDR format. Change the setting of
[Setup] - [Advanced Settings] -
[HDMI Settings] - [HDMI Signal
Format] - [HDMI IN] according to the
video format that is supported by the
AV device. For details, refer to Help
Guide.
leads) of the control box and speakers
are connected securely.
turned off, try the following.
– Check that the AC power cord
(mains lead) of the speaker is
connected securely.
– Press (power) on the bottom of
the speaker to turn on the speaker.
flashes slowly in green or lights in red,
try the following.
– Move the speaker to a location near
the control box so that the power
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