Troubleshooting - Samsung HW-J7500 Manuel D'utilisation

TROUBLESHOOTING

TROUBLESHOOTING
TROUBLESHOOTING
Before requesting service, please check the following.
The unit will not turn on.
• Is the power cord plugged into the outlet?
A function does not work when the button is pressed.
• Is there static electricity in the air?
Sound is not produced.
• Is the Mute function on?
• Is the volume set to minimum?
The remote control does not work.
• Are the batteries drained?
• Is the distance between the remote control and main
unit too far?
The TV SoundConnect (TV pairing) failed.
• Does your TV support TV SoundConnect?
• Is your TV firmware the latest version?
• Does an error occur when connecting?
• Reset the TV mode and connect again.
The red LED on the subwoofer blinks and the subwoofer is not producing sound.
• Your subwoofer may not be connected to the
main body of the product.
The subwoofer drones and vibrates noticeably.
• Try to adjust the vibration of your subwoofer.
 Connect the power plug to the outlet.
 Disconnect the power plug and connect it again.
 Press the ( Mute) button to cancel the function.
 Adjust the Volume.
 Replace with new batteries.
 Move closer to the unit.
 TV SoundConnect is supported by some Samsung
TVs released from 2012 on. Check your TV to see if it
supports TV SoundConnect.
 Update your TV with the latest firmware.
 Contact the Samsung call centre.
 Press and hold the & button for 5 seconds to reset
the TV SoundConnect connection.
 Try to connect your subwoofer again.
(See Page 17)
 Press the WOOFER button on your remote control to
adjust its value (between -12, -6 to +6).
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