Initialization; Troubleshooting - Samsung HW-Q990B Manuel

Initialization

Top of the Soundbar
With the Soundbar on, press the
at the same time for at least 5 seconds. "INIT" appears on the display
and then the Soundbar is initialized.
CAUTION
• All the settings of the Soundbar are initialized. Be sure to
perform this only when initialization is required.
INIT
(Volume) buttons on the body

12 TROUBLESHOOTING

Before seeking assistance, check the following.
Soundbar does not turn on.
• Check whether the power cord of the Soundbar is correctly
inserted into the outlet.
Soundbar works erratically.
• After removing the power cord, insert it again.
• Power cycle the external device and try again.
• If there is no signal, the Soundbar automatically turns off after a
certain period of time. Turn on the power. (See page 8.)
Remote control does not work
• Point the remote directly at the soundbar.
• Replace the batteries with new ones.
The Soundbar indicator turns solid red.
• The microphone is turned off.
Turn on the microphone. (See page 7.)
Sound is not output from the soundbar.
• The volume of the Soundbar is too low or muted. Adjust the
volume.
• When any external device (STB, Bluetooth device, mobile device,
etc.) is connected, adjust the volume of the external device.
• For sound output of the TV, select Soundbar. (Samsung TV:
Home ( ) → Menu → Settings (
→ Sound Output → Select Soundbar)
• The cable connection to the Soundbar may not be loose. Remove
the cable and connect again.
• Remove the power cord completely, reconnect, and turn the
power on.
• Initialize the product and try again. (See page 33.)
Sound is not output from the subwoofer or the rear speakers.
• Check whether the LED indicator on the rear of the Subwoofer
and Surround Speakers are on in blue. Reconnect the Soundbar
and Subwoofer and Surround Speakers if the indicator is blinking
in blue or turned red. (See page 14.)
• You may experience an issue if there is an obstacle between the
Soundbar and Subwoofer. Move devices to an area away from
obstacles.
• Other devices sending radio frequency signals in proximity may
interrupt the connection.
Keep your speaker away from such devices.
• Remove and reconnect the power plug.
ENG - 33
) → All Settings ( ) → Sound