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If faucet does not appear to be functioning
properly, repeat the faucet startup process.
*
System Restart Procedure: Unplug power cable
from control box, wait 10 seconds, then reinsert the
cable into control box to restart the system.
**
Device Reset: Insert paperclip into reset button
on control box, wait 3-5 seconds or two beeps and
then remove paperclip. Reprovisioning your device is
required after.
Symptom
Water does not flow and sensor light does
not turn on when faucet is activated.
Water does not flow and sensor light turns
on when faucet is activated.
Low flow in HOT/COLD/BOTH
OR
Only HOT or COLD flow.
Water shuts-off unexpectedly.
Water does not reach desired temperature. 1. Hot water supply depleted.
Water temperature is not as expected.
Water keeps flowing and does not turn off. 1. Data cable is not plugged into control box all the way.
Troubleshooting
Probable Cause(s)
1. Data cable is not plugged into control box all the way.
2. Power cable is not plugged into control box all the way.
3. Batteries not installed properly.
4. Batteries are low in the battery holder.
5. If using AC adapter with power splitter and electricity is
out.
6. If using AC adapter with power splitter and the wall
switch for power outlet is OFF.
1. Water supplies are not turned ON.
2. Batteries are low in the battery holder.
1. HOT/COLD/BOTH water supplies are not turned ON.
2. Pinched or kinked hoses.
3. Clogged filters.
4. Check flow rate setting in app.
1. Handle, Sensor/Voice Timer may have timed out.
2. Faucet turned off by app.
2. Hot water supply device temperature set too low.
3. Temperature limit in app setting too low.
4. Cold water request is lower than your water supply can
offer.
5. Need to re-learn upper/lower limits.
1. HOT and COLD hoses are installed in reversed order at
wall stops.
2. Power cable is not plugged into control box all the way.
3. System restart required.
Wave
Sensor
Push data cable firmly into control box. (Step 12)
Push power cable firmly into control box. (Step 21)
Unplug battery holder cable. Install the batteries in proper orientation into the battery
holder. (Step 18)
Unplug battery holder cable. Replace batteries with new D alkaline batteries. (Step 18)
Faucet will function normally until battery power is depleted.
Turn the wall switch ON to ensure power at outlet. If the wall switch remains OFF, the
faucet will function normally until battery power is depleted.
Turn ON the water supplies. (Step 20)
Unplug battery holder cable. Replace batteries with new D alkaline batteries. (Step 18)
Turn ON the water supplies. (Step 20)
Make sure all hoses are not pinched or kinked.
Clean both filters. (Step A1 - A8)
Ensure flow rate in device settings is set to 100%.
Setting in app will automatically turn off water after specified time.
To resume, start faucet normally.
Wait for water to heat up.
Adjust set temperature higher on home hot water supply device.
Adjust setting in app.
Request a warmer temperature that your water supply is capable of handling.
Need to recalibrate handle. (Step 25)
Turn OFF supplies. Connect the HOT supply hose to the HOT stop and COLD supply hose
to the COLD stop.
Push data cable firmly into control box. (Step 12)
Push power cable firmly into control box. (Step 21)
Perform system restart.* Once restart is performed, test with handle.
20
Data
Power
Recommended Action(s)
Reset
Button
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