Warranty And Repair Information - Dogtra iQ MINI Mode D'emploi

WARRANTY AND REPAIR
Dogtra-Europe provides the original purchaser with a 2-YEAR
LIMITED WARRANTY for the products sold by Dogtra-Europe
and its authorized distributors/retailers. The warranty begins
from the date of the original purchase. The replaceable
batteries of YS100, iQ No Bark Collar and iQ CLiQ are not
covered by Warranty.
* The cost of shipping products under warranty back to
Dogtra-Europe is the customer's responsibility. Dogtra-Europe
will provide/pay (via regular ground service) the shipping cost
back to the customer. Any expedited shipping service will be
at the customer's expense.
If a repair is not covered by warranty, the cost of Parts,
Accessories, Labor fees, and Shipping fees incurred are
the customer's responsibility. Labor fees will be variable
depending on the extent of the work required.
To Qualify for the Dogtra Warranty
A proof of purchase is required to initiate repair work under
warranty. We strongly recommend keeping the original
receipt.
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Not Covered Under Warranty
Dogtra-Europe DOES NOT cover the cost of repairs and
replacements due to misuse by the owner or dog, improper
maintenance, and/or lost units. Any water damage on the
Water Resistant Transmitters of the Dogtra 175NCP, 180NCP,
200NCP, 400NCP, 410NCP iQ CLiQ, and iQ PLUS Series,
and the Water Resistant Receivers of the RRS, RRD, and RR
Deluxe, will not be covered. All replacement costs for either
the transmitter or receiver will be the owner's responsibility.
The warranty does not cover failure resulting from damage,
abuse or loss of parts. The warranty is void if the unit has
been altered or an unauthorized person has damaged the unit
while attempting repair work. Battery replacement by the
customer during the warranty period is not recommended. If
the customer chooses to replace the batteries, any damage
to the unit during the change-out by the owner will void the
warranty. The removal of serial numbers from any Dogtra
products will void the warranty. Dogtra reserves the right to
retain and discard any parts or accessories that have been
found damaged upon replacement and repair.
Out of Warranty Repair Work
For repair work that is no longer covered by warranty, the
cost of repair will include parts, labor and shipping. The owner
will be informed about the repair costs before the product is
repaired. Write a note briefly explaining the problem. Include
your name, address, city/zip code, phone number and email
address.
Procedure for Repair Work
If the unit is malfunctioning, please refer to the
"Troubleshooting Guide" in the Owner's Manual and call
customer service at +33 (0)1 30 62 65 65, for technical
support, before sending it to Dogtra-Europe for Service. The
cost of shipping products under warranty back to Dogtra-
Europe is the customer's responsibility. Dogtra-Europe is
not responsible for units damaged or lost in transition to
Dogtra. Dogtra-Europe is not responsible for loss of training
time or inconvenience while the unit is in for repair work.
Dogtra-Europe does not provide loaner units or any form of
compensation during the repair period. A copy of the sales
receipt showing the purchase date is required before warranty
work is initiated.
Please include a brief explanation outlining the problem and
include your name, address, city/state/zip code, daytime
phone number, evening phone number, and email address.
If the repair costs are not covered under warranty, we will
call you for payment information and authorization. For any
questions concerning your Dogtra products, call us at
+33 (0)1 30 62 65 65, or email us at sav@dogtra-europe.com.
Send repair units to
Dogtra-Europe
12-14, Rue Augustin Fresnel
78310 Coignières, FRANCE
The diagrams and representations in the manual may differ
slightly from the actual product depending on the model type.
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