Troubleshooting; Possible Causes - Whirlpool W10254423A Guide D'utilisation Et D'entretien

TROUBLESHOOTING

First try the solutions suggested here or visit our website at www.whirlpool.com/help
If you experience
Vibration or Off-Balance
Vibration, rocking, or
"walking"
Noises
Clicking or metallic
noises
Gurgling or humming
Water Leaks
Check the following for
proper installation:
Water or suds leaking
from door or rear of
cabinet
Washer not performing as expected
Load not completely
covered in water.
16
for assistance and to possibly avoid a service call.

Possible Causes

Feet may not be in contact with the
floor and locked.
Washer may not be level.
Load could be unbalanced
or too large.
Door locking or unlocking.
Objects caught in washer
drain system.
Washer may be
draining water.
Fill hoses not attached tightly.
Fill hose washers.
Drain hose connection.
Check household plumbing for leaks
or clogged sink or drain.
Not using HE detergent or using too
much HE detergent.
Residue on door glass.
Water level not visible on door or
does not cover clothes.
Front and rear feet must be in firm contact with floor, and washer
must be level to operate properly. Jam nuts must be tight
against the bottom of the cabinet.
Check floor for flexing or sagging. If flooring is uneven, a 3/4"
(19 mm) piece of plywood under your washer will reduce sound.
See "Level the Washer" in Installation Instructions.
Avoid tightly packing the load. Avoid washing single items.
Balance a single item such as a rug or jeans jacket with a
few extra items.
Use Bulky Item cycle for oversized, non-absorbent items
such as comforters or poly-filled jackets. Other items are
not appropriate for Bulky Items cycle. See "Cycle Guide".
Item or load not suitable for selected cycle. See "Cycle Guide"
and "Using Your Washer" in this Use and Care Guide.
The door will lock unlock and lock again. You will hear three
clicks after pushing start. This is normal.
Empty pockets before washing. Loose items such as coins
could fall between basket and tub or may block pump.
It may be necessary to call for service to remove items.
It is normal to hear metal items on clothing such as metal snaps,
buckles, or zippers touch against the stainless steel basket.
It is normal to hear the pump making a humming sound with
periodic gurgling or surging as final amounts of water are removed
during the spin/drain cycles.
Tighten fill-hose connection.
Are all four fill hose flat washers properly seated?
Check that the drain hose is properly secured to drainpipe or
laundry tub.
Water can backup out of a clogged sink or drainpipe. Check
all household plumbing for leaks (laundry tubs, drain pipe,
water pipes, and faucets.)
Only use HE detergent. Suds from regular detergents can
cause leaking from the door or rear of cabinet. Always measure
detergent and follow manufacturer's directions based on your
load requirements.
Periodically clean the the underside of the glass window to
avoid potential leaks.
This is normal for an HE front load washer. The washer senses load
sizes and adds the correct amount of water for optimal cleaning.
Solution