User Manual
Troubleshooting
When Installation is complete, if there is no video being displayed, please consider the following steps to
resolve the issue.
▪
Check that the DC plug and jack used by the external power supply are firmly connected and that the
POWER LED's on both the transmitter and receiver are both illuminated.
▪
Check that the Cat.5e/6 or higher cable is seated correctly and that the DATA LED on the receiver is
illuminated.
▪
Check that all HDMI connections between the source device, transmitter, receiver and displays are
seated correctly and secure.
▪
Power off all of the devices, then power on in this order: first the transmitter & receiver, followed by
the display(s) and finally the source device.
▪
For some HDMI devices it may be helpful to unplug and replug their HDMI connection to re-initiate
the HDMI handshake and recognition.
▪
Check the length of the Cat.5e/6 or higher cables against the table shown in the installation section
of this manual. Reduce the lengths if necessary or use a higher quality cable.
▪
Check the lengths of the input and output HDMI cables used against the maximum recommended
lengths in the "Specification". Please consider reducing the length or using a higher quality cable.
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