Troubleshooting Guide; Warranty - Ninja BN642 Guide D'utilisation

TROUBLESHOOTING GUIDE

WARNING: To reduce the risk of shock and unintended operation, turn
power off and unplug unit before troubleshooting�
Unit doesn't turn on�
• Make sure unit is plugged in.
• Display will read "--" once connected to power.
• Place container on base and rotate it clockwise until container clicks into place. Press the
Power symbol to turn unit on, and the available programs will illuminate indicating the
unit is ready for use.
Unit doesn't turn off�
• Remove container from base by rotating it counterclockwise and lifting it. Display should
turn off. Unplug the power cord from the outlet.
Lid/Pro Extractor Blades® Assembly is hard to install on the cup�
• Set the cup on a level surface. Carefully place the lid or Pro Extractor Blades Assembly on
the top of the cup and align the threads so the lid/Pro Extractor Blades Assembly sits flat
on the cup. Twist clockwise until you have a tight seal.
Doesn't mix well; ingredients get stuck�
• Using the pre-set programs is the easiest way to achieve great results. The pulses and
pauses allow the ingredients to settle toward the blade assembly. If ingredients are routinely
getting stuck, adding some liquid will usually help.
• When filling the cup, start with fresh fruit or veggies, then leafy greens or herbs. Next add
liquids or yogurt, then seeds, powders, or nut butters. Finally, add ice or frozen ingredients.
Motor base won't stick to counter or tabletop�
• Make sure surface and suction feet are wiped clean. Suction feet will only stick to smooth
surfaces.
• Suction feet WILL NOT stick on some surfaces such as wood, tile, and non-polished finishes.
unit
• DO NOT attempt to use when the motor base is stuck to a surface that is not secure
(cutting board, platter, plates, etc.).
Unit is difficult to remove from counter for storage�
• Place your hands underneath both sides of the motor base and gently pull the unit up and
towards you.
Unit has a blinking "- --" Message
• The Ninja Blender Duo with Auto-iQ
® ® ®
may be trying to use a program that is not designed for the container you have installed.
The programs will light up, indicating which programs are available for each container.
You cannot create snow from solid ice�
• DO NOT use ice that has been sitting out or has started to melt. Use ice straight from
the freezer.
• Start with a few pulses and then go to a continuous blending cycle.
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can detect which container is on the motor base. You
ONE (1) YEAR LIMITED WARRANTY
The One (1) Year Limited Warranty applies to purchases made from authorized retailers of
SharkNinja Operating LLC. Warranty coverage applies to the original owner and to the original
product only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for
a period of one (1) year from the date of purchase when it is used under normal household
conditions and maintained according to the requirements outlined in the Owner's Guide,
subject to the following conditions and exclusions:
What is covered by this warranty?
1. The original unit and/or non-wearable parts deemed defective, in SharkNinja's sole
discretion, will be repaired or replaced up to one (1) year from the original purchase date.
2. In the event a replacement unit is issued, the warranty coverage ends six (6) months
following the receipt date of the replacement unit or the remainder of the existing
warranty, whichever is later. SharkNinja reserves the right to replace the unit with one of
equal or greater value.
What is not covered by this warranty?
1. Normal wear and tear of wearable parts (such as blending vessels, lids, blades, blender
bases, etc.), which require regular maintenance and/or replacement to ensure the
proper functioning of your unit, are not covered by this warranty. Replacement parts are
available for purchase at ninjaaccessories.com.
2. Any unit that has been tampered with or used for commercial purposes
3. Damage caused by misuse, abuse, negligent handling, failure to perform required
maintenance (e.g., failure to keep the well of the motor base clear of food spills and other
debris), or damage due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects include
damages caused in the process of shipping, altering, or repairing the SharkNinja product
(or any of its parts) when the repair is performed by a repair person not authorized by
SharkNinja.
6. Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal household conditions
within the warranty period, visit ninjakitchen.com/support for product care and maintenance
self-help. Our Customer Service Specialists are also available at 1-877-646-5288 to assist
with product support and warranty service options, including the possibility of upgrading to
our VIP warranty service options for select product categories. So we may better assist you,
please register your product online at registeryourninja.com and have the product on hand
when you call.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or
replacement. A fee of $19.95 (subject to change) will be charged when SharkNinja ships the
repaired or replacement unit.
How to initiate a warranty claim
You must call 1-877-646-5288 to initiate a warranty claim. You will need the receipt as proof of
purchase. We also ask that you register your product online at registeryourninja.com and have
the product on hand when you call, so we may better assist you. A Customer Service Specialist
will provide you with return and packing instruction information.
How state law applies
This warranty gives you specific legal rights, and you also may have other rights that vary
from state to state. Some states do not permit the exclusion or limitation of incidental or
consequential damages, so the above may not apply to you.
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