Troubleshooting And Technical Service - Idexx SNAPshot DSR Reader Manuel D'utilisation

SNAPshot DSR Performance Check Set
SNAPshot DSR Performance Check Sets are available for both 2-spot mode (Beta-
Lactam and Other) and 3-spot mode. Each SNAPshot DSR Performance Check Set
consists of two SNAP devices with standardized printed spots in blue plastic bases.
One device produces the negative ratio(s) and the other the positive ratio(s). Read
the Check Set devices as you would any other SNAP device.
We recommend that the Check Set devices be used daily to verify the performance
of your SNAPshot DSR Reader. Be sure to store the Check Set devices out of direct
sunlight.
Note: The Check Set devices are not positive and negative controls and should
not be used as positive and negative controls. If the Check Set device ratios are
not within the range indicated on the Check Set label, see "SNAPshot DSR Reader
Performance Check Set is Out of Range" in the "Troubleshooting and Technical
Service" section.
Troubleshooting and Technical Services
If the following actions do not resolve the problem, contact IDEXX Technical Services
for assistance:
In the U.S.: +1 800 321 0207 or +1 207 556 4496,
8 a.m.–5 p.m. ET, Monday–Friday.
In Europe: +00800 727 43399
In all other regions, please contact your local IDEXX representative.
Blank Screen/No Power
If the screen remains blank after turning the power on:
• Press the power button on the front of the SNAPshot* DSR Reader.
• Confirm that the correct power cord is attached to the SNAPshot DSR Reader.
• Confirm that the power cord is plugged into a working outlet.
Printer Is Not Printing
If the printer is not printing results at the conclusion of a test, verify that:
• The printer has paper.
• The Auto Print setting on the Settings screen is set to the On.
• The printer cable is attached correctly to the SNAPshot DSR Reader and the
printer.
• The printer's power cord is connected to the printer and plugged into a working
outlet.
• The printer is functioning correctly. To perform a printer self-test, see the printer
manual for directions.
• The correct settings have been selected on the Printer Setup screen.
12 IDEXX SNAPshot* DSR Reader Operator's Guide