After-Sales Service - Num'axes PIE1037 Guide D'utilisation

Weight
Application
12. Troubleshooting
12.1. The photos do not capture subject of interest
 Check the PIR sensitivity parameter setting. For warm environmental conditions, set the sensor sensitivity to "High" and for cold
weather use, set the sensor sensitivity to "Low".
 Try to set your camera up in an area where no heat sources are in the camera's field of view.
 In some cases, setting the camera near water will make it take images with no subject in them. Try aiming the camera over ground.
 Avoid setting the camera up on small trees that are prone to being moved by strong winds. Try to set the camera on stable and
immovable objects, i.e. large trees.
 Remove any limbs which are right in front of the camera lens.
 At night, the PIR sensor may detect beyond the range of the infrared flash. Reduce the detection distance by adjusting the PIR sensor
sensitivity.
 Rising sun or sunset can trigger the PIR sensor. The camera must be reoriented.
 If a subject moves quickly, it may move out of the camera's field of view before the photo has been taken. Move the camera further
back or redirect it.
12.2. The camera stops taking images/videos or won't take images/videos
 Please make sure that the SD card is not full. If the memory card is full, the camera will stop taking photos/videos. To avoid such
problem, check that the cycle recording function in activated (ON).
 Check the batteries to make sure that there is enough power left for the camera to work.
 Make sure that the camera power switch is in the "ON" position and not in the "OFF" or "SETUP" position.
 When the 4G function is on, there will be a 1 minute interval (approximately) for the camera to send out photos before the camera will
be able to shoot the next photo. Pull out the SIM card for the camera to shoot photos continuously.
 Please format the SD card with the camera before using it or when the camera stops taking images/videos.
12.3. The night vision flash range doesn't meet expectations
 Please check to make sure the batteries are fully charged or have enough power left.
 The "Maximum Range" setting offers the best IR flash range. Please adjust Night Mode to "Maximum Range" for the best night vision
flash range.
 1.2V Ni-MH rechargeable AA batteries can offer a much better IR flash range; alkaline batteries cannot deliver enough amperage to
power the illuminator consistently at night. You can purchase Ni-MH and alkaline AA batteries at any time on www.numaxes.com.
 To ensure accuracy and quality of the night time images, please mount the camera in a dark environment without any obvious light
sources.
 Certain surroundings (like trees, walls, ground, etc.) within flash range can get you better night time images. Please do not aim the
camera to total open field where there is nothing within the IR flash range to reflect the flash back.
13.

After-sales service

Should your product stop working or develop a fault, first read this guide over, and then check the batteries and replace/recharge them if
necessary. Also check that you are using the product correctly.
If the problem persists, contact your distributor or check out on www.numaxes.com.
You can also contact NUM'AXES at +33.2.38.69.96.27 or export@numaxes.com.
Depending on the extent of the malfunction, you may have to return the product for service and repair.
For all repairs, please supply the following:

the complete product

the proof of purchase (invoice or sales receipt)
If you omit one of these items, the after-sales service will have to invoice you for any repair costs incurred.
PIE1037 - Indice B – Octobre 2019
448 g
Android / iOS – Application's name: PIE1037 + PIE1023
The PIE1037 trail camera can be remotely configured and triggered via the free mobile
application.
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