Troubleshooting - Philips Saeco HD7019 Mode D'emploi

12 Troubleshooting

This chapter summarises the most common problems you could encounter with the appliance. If you
cannot find the solution to your problem, you can find more solutions at www.philips.com/support. If you
still cannot solve the problem, contact the Consumer Care Centre in your country. You find its phone
number in the worldwide guarantee leaflet.
Problem Possible cause
The light in the You just prepared hot
button flashes frothed milk or hot
and the appliance milk and pressed the
does not button for milk or
operate. hot frothed milk again
straightaway without
letting the appliance
cool down.
You did not fix the
lid onto the milk jug
properly.
The metal contact
points on the handle
are soiled.
The button does The appliance is not
not light up after plugged in.
I press it.
Milk froth You put too much
escapes from milk in the milk jug.
under the lid.
You used a type
of milk that is not
suitable for frothing.
Some water Some water has
comes out of entered the milk jug.
the valve in the
bottom of the
milk jug
The milk is not This is normal.
very hot.
Not all milk has This is normal.
been frothed.
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Solution
If you want to prepare hot frothed milk or hot milk again
straightaway, the milk jug needs to cool down for a few
minutes before you can use it again. As long as the milk
jug is still hot, the temperature limiter makes sure that the
appliance cannot be operated. You can rinse the inside of
the milk jug with cold water to let it cool down faster.
Place the lid on the milk jug and turn it clockwise to fix it.
Clean the metal contact points on the handle.
Put the mains plug in an earthed wall socket.
Do not fill the milk jug beyond the MAX indication.
Use chilled semi-skimmed cow's milk for the best frothing
result.
If water has entered the milk jug because you rinsed the
milk jug too long or because you immersed the milk jug
in water, the safety drain valve lets this water flow out of
the bottom of the milk jug to prevent malfunctioning of
the milk jug.
The milk is heated up to approx 70°C to ensure the best
froth and taste. If you heat up milk beyond 70°C, it loses
its natural sweetness.
The appliance does not froth all the milk. The appliance
creates a balanced milk-froth ratio that enables you to
prepare the best. The milk easily mixes with coffee or
other beverages and the milk froth stays on top for a
delicious head.
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8/12/11 11:16 AM