Telephone Technical Support - IBM TR-7 Guide D'utilisation

Telephone technical support

Installation and configuration support through the IBM HelpCenter
withdrawn or made available for a fee, at IBM's discretion, 90 days after the
option has been withdrawn from marketing. Additional support offerings,
including step-by-step installation assistance, are available for a nominal fee.
To assist the technical support representative, have available as much of the
following information as possible:
v Option name
v Option number
v Proof of purchase
v Computer manufacturer, model, serial number (if IBM), and manual
v Exact wording of the error message (if any)
v Description of the problem
v Hardware and software configuration information for your system
If possible, be at your computer. Your technical support representative might
want to walk you through the problem during the call.
For the support telephone number and support hours by country, refer to the
following table. If the number for your country or region is not listed, contact
your IBM reseller or IBM marketing representative. Response time may vary
depending on the number and nature of the calls received.
Support 24 hours a day, 7 days a week
Canada (Toronto only)
Canada (all other)
U.S.A. and Puerto Rico
All other countries and regions
C-2
Unité de bande TR-7 : Guide d'utilisation
416-383-3344
1-800-565-3344
1-800-772-2227
Go to http://www.ibm.com/pc/support/,
and click Support Phone List.
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