Troubleshooting - SOUNDMASTER SLIMstage 30 Manuel D'utilisation

6. Frequently Asked Questions
For the latest FAQs visit our website at www.soundmattters.com
Q1. Any tips on how to locate/position SLIMstage in the room for the best performance?
While SLIMstage performs well in virtually any application, like all loudspeakers, best
performance will be achieved if one takes a bit of care in its placement.
Best Hi-Fidelity: The system should always be centered in front of the listener(s) using the
tilt-able feet or wall bracket to point the SLIMstage's front grille directly at the listener(s). If in a
cabinet, move as far forward as possible to allow widest dispersion.
Best Surround: All surround systems have a "sweet spot" the place where the surround effect is
maximized , this is an areas size varies depending on your distance from the SLIMstage...if your
main listening is closer than 9 feet, be sure and re-set the DISTANCE position in the setup menu.
Best Bass: Placing any speaker against a heavy hard surface will reinforce (increase) its bass.
The more surfaces SLIMstage sits against, the more bass. Least bass would be floating in the
middle of the room. Most bass would be in a corner at the floor or ceiling. Also, since the built-
in woofers fire down, there must be adequate space left below the unit (about 3/4 inch) for the
bass to vent into the room.
Q2. The bass is surprisingly good for such a small all-in-one box... but I want more!
Can I add an external subwoofer?
Yes, SLIMstage has a subwoofer output jack for connecting to the acoustically-matched
soundmatters SUBstage™, or virtually any good-quality hi-fi powered subwoofer. SLIMstage's
sub out is a space-saving 1/8" mini-jack, so if you're not using our SUBstage; you'll need an
1/8"stereo mini to RCA adapter for most subwoofers (included with the SUBstage).
Q3. I love the SLIMstage, but want more volume?
Here are some options –add an external subwoofer such as a SUBstage (or two) and/or add an
additional SLIMstage in the back for the rear channels and/or upgrade to a larger SLIMstage. If
the problem occurs only when using a specific source you may be able to increase sensitivity
of the connected input (see ADVANCED> INPUT PARAMETERS> SENSITIVITY).
Q4. How do I control the SLIMstage and my TV from a single remote control?
The SLIMstage's remote control functions are easily captured by most "third party" learning
remote controls. The SLIMstage's volume can also be controlled by many TV and cable/satellite
remotes by inputting a Denon® audio code. Refer to the instructions provided with the TV
remote.
Q5. In order to properly integrate the SLIMstage into my advanced learning remote or home
automation system I need to have "discrete codes", how do I find them?
The SLIMstage's discrete IR codes are available in the Download section at www.soundmatters.
com.
Q6. Can I use SLIMstage when I travel overseas?
SLIMstages utilizes a very high power version of a notebook computer power supply, designed
to operate reliably on most any worldwide household voltage: 95–240Vac, 50/60Hz. Just
replace the cord connecting the external power module to the wall with one that meets local
outlet requirements.
Q7. Do you recommend plugging SLIMstage into a surge protector?
SLIMstage, like all electronic appliances, may benefit from surge protectors.
Q8. Does SLIMstage go into energy-saving mode by itself or do I need to switch it?
Slimstage should be turned off by pressing the OFF/standby button on the remote control.
System enters Energy-Saving mode after 2 minutes of no signal on active input automatically.
14
Q9. When switching between normal and Dialog+ modes, sometimes I hear a big difference
and sometimes none at all. Why?
There are a number of possible reasons. When you have the bass level set to maximum, it may
overshadow the dialog boost. Obviously, some program material has no vocals in it, so when
that's the case, you will hear little or no difference.

7. Troubleshooting

1. Problem: No sound from anything
Solutions:
a. Check that source unit is on and playing (i.e., DVD or TV)
b. If the headphones are connected, confirm speakers aren't off.
c. Is AC cord connected to live AC and securely inserted into the SLIMstage power supply
module... and is the module also connect to the back of SLIMstage?
d. Is volume up on SLIMstage?
e. Push source button on SLIMstage or remote to select an active input
2. Problem: I select an input on the remote but it doesn't show-up in the Display
Solution:
a. The input is "hidden"... See Input Parameters> Hide Input? In the Setup Menu.
3. Problem: Not enough bass
Solutions:
a. Raise bass level via remote
b. Raise the bass level in the setup menu
c. See FAQ, Q1 on how placement affects bass
d. Add a SUBstage subwoofer!
4. Problem: I don't hear any or enough surround
Solutions:
a. Make sure you are in Music, Live or Movie (not Stereo) mode. Movie mode has the most
surround.
b. Confirm you are listening within 45 degrees from the center of the SLIMstage, called the
"sweet spot"
c. Confirm that all EQ & surround modes built into the DVD player or other source
component are turned-off!
d. See faq/tips #1 on placement
e. Add powered speakers to the rear of the room.
5. Problem: Erratic or no remote operation
Solutions:
a. Confirm that the batteries are fresh
b. To re-activate the FRONT IR SENSOR, press MUTE and SOURCE buttons at the same time
for 2 seconds.
6. Problem: Fuzzy sound
Solution:
a. Confirm that all DSP/surround/sound enhancement modes are off on all sources
connected to the SLIMstage
b. Confirm sensitivity setting isn't to high, overloading the input, in the SENSITIVITY
ADJUSTMENT section.
7. Problem: System seems to have locked up
Solution:
a. SLIMstages circuitry includes a powerful microprocessor. Should the unit appear to
operate erratically, simply unplug it from the wall outlet for 15 seconds and plug it back
in to reset the internal computer to normal operation.
English