Troubleshooter - newmotion Home Advanced Edition 7 Mode D'emploi

6. USER MANUAL
6.1 REGULAR USE
The first step is to connect your car to the charge
point by plugging in the charge cable. If you are using
Plug&Charge the session will start automatically. If you
have to identify first; swipe your charge card above the
LED. In this case, make sure that the installer has linked
the card with the charge point. You can also do this
yourself in the app.
The LED will flash green to authenticate the card and
after acceptance, the session will start. If the LED
flashes red, the session has not been accepted.
When the car has scheduled charging configured, the
LED will remain green until charging can start between
the car and charge point.
Start charging? Plug in & identify
Stop charging? Identify & unplug
Full or waiting to charge
Plug in or identify
Charging
Not accepted
Error
Flashing green or multi colors: starting procedure or
software update procedure for charge point.
INSTALLATIEHANDLEIDING – P27
INSTALLATION MANUAL – P27 | P27

6.2 TROUBLESHOOTER

DO YOU SEE A RED LED LIGHT ON YOUR CHARGE
POINT?
If so, it means your car won't charge when plugged in.
To fix this issue, turn off the Mechanical Circuit Breaker
in your fuse box, wait 15 seconds, and turn it back on.
IS THERE A BLINKING RED LED LIGHT ON YOUR
CHARGE POINT?
If so, it means you are using a card which is not linked
to the charge point by your installer. To start and stop a
charging session, you have to use a card which is linked
to the charge point. To link a new card (with RFID) to
your charge point, you can use the app. Otherwise, you
can contact your installer.
HAVE YOU LOST YOUR CHARGE CARD?
If you are unable to release the cable from your car, turn
off the Mechanical Circuit Breaker and you will be able
to release the cable. After releasing your cable, you can
switch the power back on by turning the Mechanical
Circuit Breaker on. To receive a new charge card, please
contact your charge card provider.
DOES YOUR CAR CHARGE VERY SLOWLY WHEN
USING THE DYNAMIC POWER MANAGEMENT
FUNCTIONALITY?
Please check if your car charging speed is varying.
If it is varying, the charge point is balancing the total
electrical use with your household as Dynamic Power
Management is an automatic function.
If the charge speed does not increase when most of
the devices in household are turned off, communication
between your charge point and the Load-Shedding
module may be lost. Turn off the Mechanical Circuit
Breaker, wait 15 seconds, and turn it back on.
If the issue remains, contact your installer to check that
the cable is working properly.
VERSION 0129NM02INT01
07ANM20INT01