Troubleshooting
P r o bl em
The LED flashes while the faucet
is running
The LED lights continuously and
the faucet does not run
The LED flashes while the faucet is
turned off
The water stream is unattractive
The flow of water reduces over
time
Model 12171xx1: The water is not
warm enough or is too warm
Model 12172xx1: The water is
not warm enough or is too warm
Hot water bleeds into the cold
supply or vice versa
The faucet turns on unexpectedly
Po ssibl e C a use
– The battery is low, but is still
usable
– The battery is dead
– The faucet is in reduced range
mode
– The faucet has recently been
installed or serviced
– Debris in the filters
– The handle has not been justified – Justify the handle
– The temperature must be set
– The check valve(s) is dirty or
worn
– Water droplets on sensor
window
– The lavatory is small or is highly
reflective
– A strong light source shines
directly on the sensor window
– The solenoid is dirty or worn.
S o l ut i o n
– No immediate action is necessary,
but prepare to replace the battery.
– Replace the battery
– Normal operation, not a problem
– No action needed: the stream will
clear after several uses
– Follow the cleaning procedure
– Set the temperature
– Replace the check valve(s) (item
96456000 on the parts sheet).
– Dry the sensor window
– Reduce the sensor range
– Block the light source
– Replace the solenoid.
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