HP Deskjet F2100 Série Guide D'utilisation page 12

Chapter 2
I connected the USB cable, but I am having problems using the HP All-in-One with
my computer
Solution: You must first install the software that came with the HP All-in-One before
connecting the USB cable. During installation, do not plug in the USB cable until prompted by
the onscreen instructions. Connecting the USB cable before prompted can cause errors.
Once you have installed the software, connecting your computer to the HP All-in-One with a
USB cable is straightforward. Simply plug one end of the USB cable into the back of your
computer and the other into the back of the HP All-in-One. You can connect to any USB port on
the back of your computer.
For more information on installing the software and connecting the USB cable, see the Setup
Guide that came with the HP All-in-One.
The HP All-in-One does not print
Solution: If the HP All-in-One and computer are not communicating with each other, try the
following:
• Look at the On light located on the front of the HP All-in-One. If it is not lit, the HP All-in-One
is turned off. Make sure the power cord is firmly connected to the HP All-in-One and plugged
into a power outlet. Press the On button to turn on the HP All-in-One.
• Make sure the print cartridges are installed.
• Make sure you have paper loaded in the input tray.
• Check that the HP All-in-One does not have a paper jam.
• Check that the print carriage is not jammed. Open the print cartridge door to access the
print carriage area. Remove any objects that are blocking the print carriage, including any
packing materials. Turn the HP All-in-One off and then turn it on again.
• Check that the HP All-in-One print queue is not paused or offline (Windows) or stopped
(Mac). If it is, choose the appropriate setting to resume printing. For more information about
accessing the print queue, see the documentation that came with the operating system
installed on your computer.
• Check the USB cable. If you are using an older cable, it might not be working properly. Try
connecting it to another product to see if the USB cable works. If you experience problems,
the USB cable might need to be replaced. Also verify that the cable does not exceed 3
meters (9.8 feet) in length.
• Check the connection from the HP All-in-One to your computer. Verify that the USB cable
is securely plugged into the USB port on the back of the HP All-in-One. Make sure the other
end of the USB cable is plugged into a USB port on your computer. After the cable is
connected properly, turn the HP All-in-One off and then on again.
12 HP Deskjet F2100 All-in-One series