Consumer Information; Distributor/Dealer Locator Information; Honda Publications; Customer Service Information - Honda GCV160 Manuel De L'utilisateur

CONSUMER INFORMATION

Distributor/Dealer Locator Information

United States, Puerto Rico, and U.S. Virgin Islands:
Visit our website: www.honda-engines.com
Canada:
Call (888) 9HONDA9
or visit our website: www.honda.ca

Honda Publications

Shop This manual covers complete maintenance and overhaul
Manual procedures. It is intended to be used by a skilled technician.
Available through your Honda dealer or through Helm Inc. at
1 888-292-5395 or visit www.Honda-engines.com and click on
Product Manuals.
Parts This manual provides complete, illustrated parts lists. Available
Catalog through your Honda dealer.

Customer Service Information

Servicing dealership personnel are trained professionals. They should
be able to answer any question you may have. If you encounter a
problem that your dealer does not solve to your satisfaction, please
discuss it with the dealership's management. The Service Manager,
General Manager, or Owner can help. Almost all problems are solved
in this way.
If you are dissatisfied with the decision made by the dealership's
management, contact the Honda Regional Engine Distributor for your
area. You can find their name, address, and phone number using the
dealer/distributor locator on our website at www.hond-engines.com
If you are still dissatisfied after speaking with the Regional Engine
Distributor, you may contact the Honda Office as shown.
<Honda's Office>
When you write or call, please provide this information:
• Equipment manufacturer's name and model number that the
engine is mounted on
• Engine model, serial number, and type (see page 13)
• Name of dealer who sold the engine to you
• Name, address, and contact person of the dealer who services
your engine
• Date of purchase
• Your name, address and telephone number
• A detailed description of the problem
United States, Puerto Rico, and U.S. Virgin Islands:
American Honda Motor Co., Inc.
Power Equipment Division
Customer Relations Dept.
4900 Marconi Drive
Alpharetta, GA 30005-8847
Or telephone: (770) 497-6400, 8:30 am - 7:00 pm ET
Canada:
Honda Canada, Inc.
Please visit www.honda.ca for contact information
Telephone: (888) 9HONDA9
(888) 946-6329
Facsimile: (877) 939-0909
16
Toll free
Toll free
Distributor's Warranties
The applicable warranty is the warranty policy in effect in the country where
the warranty service is provided.
Distributor's Limited Warranty
United States, Puerto Rico, or the U.S. Virgin Islands
PRODUCTS COVERED
BY THIS WARRANTY:
GCV Series Engines
(1)
Private Residential: Used in maintaining owner's primary and/or secondary
residence. Any other use, including but not limited to informal "for hire" use, is
considered commercial/rental/institutional.
(2)
Honda GCV general purpose engines are not covered by this warranty
when installed on concession type vehicles.
To Qualify for this Warranty:
The Honda general purpose engine must be purchased from a Honda general
purpose engine dealer or distributor authorized to sell that product in the
United States, Puerto Rico, or the U.S. Virgin Islands. This limited warranty
applies to first retail purchaser and each subsequent owner during the
applicable warranty time period.
What American Honda Will Repair or Replace Under Warranty:
American Honda will repair or replace, at its option, any part that is proven to
be defective in material or workmanship under normal use during the
applicable warranty time period. Warranty repairs and replacements will be
made without charge for parts or labor. Anything replaced under warranty
becomes the property of American Honda Motor Company, Inc. All parts
replaced under warranty will be considered as part of the original product and
any warranty on those parts will expire coincident with the original product
warranty.
To Obtain Warranty Service:
You must take your Honda general purpose engine, or the equipment in which
it is installed, together with proof of original retail purchase date, at your
expense, to a Honda engine dealer or distributor authorized to sell that product
in the United States, Puerto Rico, or the U.S. Virgin Islands, during their
normal business hours. Many Honda engine dealers and distributors are listed
in the yellow pages of the telephone directory under gasoline engines, lawn &
garden equipment & supplies, etc.
If you are unable to obtain warranty service, or are dissatisfied with the
warranty service you receive, take the following steps: First contact the owner
of the dealership or distributor involved. Normally this should resolve the
problem. However, if you should require further assistance, write or call the
Power Equipment Customer Relations Department of American Honda Motor
Co., Inc. listed in the adjacent column.
Exclusions:
This warranty does not extend to parts affected or damaged by the product in
which the engine is installed, or by collision, misuse, neglect, parts worn
beyond service limits due to normal wear/normal service life, parts affected or
damaged by the conversion to or use of fuel other than the fuel(s) which the
engine is originally manufactured to use, poor operation related to fuel
contamination or fuel quality, parts damaged by fuel contamination, the
incorporation of, or use of, unsuitable attachments or parts, the unauthorized
alteration of any part or any causes other than defects in material or
workmanship of the engine. Use of the Honda general purpose engine for
racing or competition will void this warranty. Any engine that is part of a
product that has ever been declared a total loss or sold for salvage by a
financial institution or insurer.
Disclaimer of Consequential Damage and Limitation of Implied
Warranties:
American Honda disclaims any responsibility for loss of time or use of the
engine, or the equipment in which the engine is installed, transportation,
commercial loss, or any other incidental or consequential damage. Any implied
warranties are limited to the duration of this written limited warranty. Some
states do not allow limitations on how long an implied warranty lasts and/or do
not allow the exclusion or limitation of incidental or consequential damages, so
the above exclusions and limitations may not apply to you. This warranty gives
you specific legal rights, and you may also have other rights which vary from
state to state.
ENGLISH
LENGTH OF WARRANTY:
(FROM DATE OF ORIGINAL PURCHASE)
PRIVATE/ COMMERCIAL/RENTAL/
(1)
RESIDENTIAL INSTITUTIONAL
24 months 12 months
(2)