Saeco VIA VENEZIA Mode D'emploi page 13

Fault
The machine does not turn on. The machine is not connected to the
The pump is very noisy.
The coffee is too cold.
The milk does not froth.
It is not possible to prepare a
cappuccino.
The coffee is dispensed too
fast, no crema builds up.
Coffee does not come out or
drips only.
The coffee comes out from
the side.
Please contact an authorized service center for any faults not covered in the above table or when the suggested
solutions do not solve the problem.
Possible cause
power supply.
No water in the tank.
The brew button light (16) was off when
the button was pressed.
The filter holder is not inserted for
preheating (section 5).
Cold cups.
Milk is not suitable.
The steam wand is dirty.
There is no more steam in the boiler.
Too little coffee in the filter holder.
The grind is too coarse.
Coffee is old or not suitable.
Old or not suitable pod.
No water.
The grind is too fine.
Coffee pressed in the filter holder.
Too much coffee in the filter holder.
Knob (5) is open.
Calcified machine.
The filter in the filter holder is clogged.
Not suitable pod.
The filter holder is incorrectly inserted
in the brew unit.
Upper edge of the filter holder is dirty.
The gasket of the boiler is dirty or
worn.
Pod wrongly inserted.
Too much coffee in the filter holder.
ENGLISH
Solution
Connect the machine to the power supply.
Refill with water (section 4.4).
Wait until the brew button light (16) turns
on.
Preheat the filter holder.
Preheat the cups with hot water.
Use cold, whole milk.
Clean the steam wand as described in
section 9.
Prime the circuit (section 4.5) and repeat
the operations described in section 8.
Add coffee (section 5).
Use a different blend (section 6).
Use a different blend (section 6).
Change the pod.
Refill with water. (section 4.4).
Use a different blend (section 6).
Shake the ground coffee.
Reduce the quantity of coffee in the filter
holder.
Close the knob (5).
Descale the machine (section 10).
Clean the filter (section 9).
Change type of pod.
Insert the filter holder correctly (section 5).
Clean the rim of the filter holder.
Clean or replace the gasket.
Insert the pod correctly. Make sure it
doesn't come out of the filter holder.
Reduce the quantity of coffee by means of
the measuring scoop.
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