Problem
The ice cream doesn't
freeze.
The stirring rod freezes.
The ice cream has frozen
into a hard edge on the
outside but remains soft on
the inside.
The 2nd batch of ice cream
freezes unevenly and the
motor protection function
is activated; the stirring rod
stops rotating.
The ice cream is too hard
when I take it out of the
freezer.
The ice cream is too liquid.
Should your Eni have any other defects, please contact a professional repair service
provider. Do not attempt to repair the appliance yourself.
Make sure that the compressor is working properly.
Contact our customer services for repairs.
The motor protection function has been activated. Re-
move the container, transfer your ice cream to another
container, and let the machine stand for at least 30
minutes. Reduce the stirring duration next time.
Let the machine stand for at least 30 minutes before
filling it with the next batch of ice cream.
If your ice cream has already been stored in the freezer
for a while, you should let it thaw in the fridge or at
room temperature for about 10-30 minutes.
In general, post-cooling is recommended for fruit ice
cream or sorbet. To do so, put the ice cream into a
suitable airtight container and let it chill in the freezer
for at least 30 minutes.
Make sure that your ice cream mixture is no warmer
than room temperature when pouring it. In no case
should hot ice cream mixture be poured into the appli-
ance. You will receive optimal results at a temperature
of about 6-8 °C.
Solution
25