Troubleshooting
If the device is not working properly, please
check whether you are able to rectify the
problem yourself fi rst. Otherwise contact
customer service.
Do not attempt to repair a defective de-
vice yourself!
Problem Potential cause/solution
The de-
vice is not
working.
•
Is the mobile phone ac-
tivated?
•
Is the keylock activated?
•
Has the rechargeable
battery been charged?
•
Has the SIM card been
correctly inserted?
•
Do you still have ade-
quate balance on your
prepaid SIM card?
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