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costs already incurred in the form of a flat-rate handling charge, as well as to char-
ge the customer for the materials and labour required for the repair after submitting
a cost estimate. You will be informed in advance as the customer about these repair
charges; you are responsible for accepting or rejecting the repair process.
15.1.2. Exclusions
Malfunctions and damage to the device caused by external influences, accidental
damage, improper use, changes made to the product, modifications, upgrades, the
use of third-party parts, neglect, viruses or software faults, improper transport, im-
proper packaging or loss during the return of the product are not covered by the
warranty issued by the warranty provider.
The warranty will be invalidated if the fault to the device is caused by maintenance
or repair carried out by someone other than a service partner authorized by the
warranty provider. The warranty will also be invalidated if labels or serial numbers
on the device or a component of the device have been modified or made illegible.
15.1.3. Service Hotline
Before sending the device to the warranty provider, you must contact us via the Ser-
vice Hotline or the Service Portal. This ensures that you receive further information
on how to make a valid claim under warranty.
The use of the hotline may be subject to a charge.
The Service Hotline should under no circumstances be considered a substitute for
user training for software and hardware or reading the manual , nor does it provide
support for third-party products.
15.2. Special warranty conditions for PC, notebook,
pocket PC (PDA), devices with navigation
functions (PNA), telephone devices, mobile
telephones and devices with a memory function
Should any of the supplied options (e.g. memory cards, etc.) have a fault, you are en-
titled to a repair or replacement. The warranty covers material and labour costs for
restoring the functionality of the product concerned.
The warranty can be invalidated if any damage to the product itself or the supplied
options results from the addition of any hardware to your product that is not produ-
ced or distributed by the warranty provider.
A limited warranty is provided for supplied software. This applies to a pre-installed
operating system and also to supplied programs. For software supplied with the de-
vice by the warranty provider, a warranty is issued that any data media, e.g. discs
and CD-ROMs on which the software is supplied, shall be free from faults in terms
of their materials and workmanship for a period of 90 days following purchase. In
the event of a faulty data medium being supplied, the warranty provider shall repla-
ce the faulty data medium free of charge; any further claims are excluded. Excluding
the warranty for data media, all software is supplied without warranty. Furthermore,
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