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Dear Customer,
Congratulations on your purchase. You purchased a durable wood
product that you will enjoy for years to come. For best results we
bring the following points to your attention:
- The goods must be checked within 14 days after receipt. Before
the start of construction.
- We need to inform you that Outdoor Life Group Nederland B.V.
cannot be held responsible for any additional costs due to an insuf-
ficient check before the start of construction.
- Unpack the wood two days before start of contraction so it can
adjust to the areas humidity level.
- Take off the foil and place the planks and beams apart from each
other in a place where they are not exposed to sun and rain.
- Check with help of the packing list, in the package, to ensure that
all parts are present.
- It is important to restack the log cabin parts if assembly is not or
cannot be carried out immediately and to cover it with the foil that
served as protection for the pallet so that they are not exposed to
sun and rain.
- Do not store the package in a heated room
In case of home deliveries
The log cabin is delivered on a pallet packed in foil. The delivery
address must be accessible for lorries with a permissible total
weight of 38 tonnes and a length of 18 metres.
Receipt of goods
Before you sign the delivery manifest of the carrier, you should
check the following:
1. Do the details on the delivery manifest correspond with your
order?
2. Is any damage visible on the outside?
Important
If any of the above checks are not satisfactory, this should be mar-
ked on the manifest and endorsed by the carrier before you sign
for the delivery.
Claims
We take great care in production and packaging in order to deliver
a quality product. It can, however, happen that the delivered goods
are not satisfactory. If any parts are missing or damaged in such a
way so as they cannot be used, this should be reported in writing or
by e-mail or fax to our customer service desk within 14 days.
After Sales
Should you have a complaint, there is an "After Sales form" included
in the package. Read the instructions on this form carefully and fill it
in with the following information:
- Order number: this is the number under which the order is regis-
tered and processed by us. You can find this number on the sticker
on the package and on the delivery manifest (CMR- Freight letter).
- Production number: this is a number used for the series produc-
tions; it starts with the two letters PO. You will find the number
on the sticker of the package and/or stamped on the assembly
instruction booklet.
- Your name, address, telephone number and e-mail address.
- The article number(s) of the part(s) concerned with a report of
the complaint.
You can fax or email the complete filled out complaint form and
with pictures in case of damaged parts together with the delivery
note to:
Outdoor Life Group Nederland B.V.
Customer service desk
Lage Akkerweg 13
5711 DD Someren
Netherlands
Fax: (+31) (0)493-441510
Email: service@outdoorlifegroup.nl
IMPORTANT: Check the contents of this package before you start with the construction. Outdoor Life Products is not
responible for the extra costs incurred due to insufficient pre-check prior to the start of the construction.
© Outdoor Life Group Nederland B.V. - 1001201 -
All manuals and user guides at all-guides.com
General information
Of course you can also contact your dealer.
We will process your complaint carefully and if the complaint is justi-
fied we will send replacement parts as soon as possible. Complaints
concerning materials that have been painted cannot be accepted.
Assembly:
- Read the assembly instructions carefully and follow the instructi-
ons/drawings accurately.
- It is important to have a 100% flat, level and stable foundation
for the cabin.
You can choose between
• A foundation with ring joists
• Concrete tiles
• A concrete foundation beam or a concrete floor
- The junction between foundation and log cabin can be sealed
with silicone.
Useful tips:
- Ensure that the base on which the log cabin is placed is firm and
level.
- Ensure that the foundation and floor joists are placed several cen-
timetres above ground level.
- Make sure the log cabin is anchored to the base or foundation
- Do not make any vertical connections to your cabin, your cabin
must ne able to shrink and expand (in height)
- Remember to insure your log cabin.
- Provide sufficient ventilation in your log cabin.
- Lubricate the lock once a year with graphite powder.
- Use soap to clean the acrylic glass. Never use an abrasive.
- The plastic foil can be used as a damp proof separating layer bet-
ween foundation and the log cabin.
- During unpacking of the pallet, you must separate the boards and
wall logs prior to lifting them up in order to prevent damage to the
tongue and groove.
Maintenance:
- Prior to the assembly of the log cabin, you have to treat the tongue
and groove of the wall parts as well as the floor and roofing parts
with a moisturizing- UV-resistant stain. You can use the same stain
for protection of the wood of the entire log cabin after assembly.
Repeating this treatment regularly will significantly prolong the life
of your log cabin.
- Depending on the local conditions, it is best you treat the inside of
the log cabin and the door at least every three years with a moisture
resistant stain. For paint advice you can contact your supplier.
Wood is a natural living product. This means that every piece of
wood has a different structure and pattern. It is quite normal that
deviations can appear in wood; this gives wood its natural charm.
Tolerable deviations of log cabin wood:
- Knots grown into the wood
- Knots falling out with a maximum diameter of 4 cm
- Shavings, tree bark on the backside of roof and floor boards, provi-
ded that the visible side can be assembled.
- Discolorations (these do not affect the life span)
- Cracks that do not affect the construction
- Resin stains
- Distortion, twisting and warping of the wood
- Finger joints in walls as well as doors and windows.
- Light damage of tongue and groove
- Warping of doors and windows
- Roughness of wooden surfaces
Guarantee
5 year guarantee to construction and material, excluding hinges
and locks.
Not covered by the guarantee are defects resulting from:
- A faulty foundation
- Non-observance of the assembly instructions
-4-
- Mould and rot due to inadequate or insufficient maintenance or
incorrect paint system
- Faulty, not competently laid or insufficient roofing material
- Joining wall logs, window and door frames by screws or nails
- Damage as a result of not competently built up or altered instal-
lation
- The absence of and/or faulty attached roof anchoring
- Natural disasters or other forceful influences
- Wind speeds over force 7 on the Beaufort scale.
Note:
- Windows and doors are not offered as standard with real glass.
If this does happen, and any glass damage occurs, this cannot be
claimed based on the delivery.
- Your log cabin has to be properly anchored against stormy weather
conditions
- Insurance of your log cabin is, as a rule, not included in a standard
house or household policy. If desired you can insure your cabin
against damages from outside, including vandalism and stormy
weather. Contact your insurance agent about the possibilities.
- Assembly instructions are included for any additional delivered
accessories such as porch, flower box, shutters, and additions.
Important! Possible causes of any occurring problems.
A. Crack forming in the walls
Wood is alive and adjusts to changing weather conditions. In some
areas this situation occurs to an extreme. In extremely dry weather
it can occur that a crack appears between some of the wall logs. If
this situation arises you have to act as follows:
Step 1: Remove the uppermost part of the doorframe on the inside
of the door in order to check if the beam underneath is still leaning
on the doorframe. If this is the case, follow steps 2 through 5. If
this is not the case, contact Outdoor Life Group Nederland B.V. or
your dealer.
Step 2: In order to remove a crack, unscrew the cover of the door-
frame on the inside and remove the door and the frame.
Step 3: Using a saw increase the door opening at the top by ....cm
(depending on the size of the crack, but at most 1 cm).
Step 4: If the crack is still present, softly tap with a hammer on the
roof above the corner joint (use a rubber hammer) until the wall
beams are back in their original positions.
Step 5: Replace door and windows.
B. Roof boards bulging
Each roof board has to be attached with two nails per joint (side
walls and roof beams). If only one nail is used per joint, the roof
board will move obliquely and upwards.
C. Damage of tongue and groove
It is possible that the tongue and grooves are partially damaged
during transportation. As long as the protection between tongue
and groove is guaranteed during assembly, it does not portray a
reason to claim. Slight damage to the tongue and groove does not
affect the stability of your cabin.
IMPORTANT:
Information impregnation (brown, green, anthracite)
Through the process of "impregnation", the percentage of moisture
in the log cabin wood at the time of delivery is relatively high. By
introduction of moisture at the impregnation process, as a result,
the expansion of the timber will occur!
This means that the wall beams at the time of delivery and con-
struction will be higher then it's original height. This could mean
a few millimetres in height per wall beam. Therefore it is possible
that during and after building of your cabin an larger open space
above your door and window frame is visible, which can be covered
by the enclosed strips (outside) the original height returns during
the process of natural drying of the log cabin, and will shrink in
height (bags) that this open space will disappear. In a dry period the
"shrink-process" goes faster than in a wet period.
Incidentally, it is structurally necessary that an open space is present
above the door and window frame, to be able to cope with this dif-
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