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TROUBLESHOOTING
LAUNDRY TOPICS:
LED
Illumination State
Blue
Steady on
Blue
2 Flashes (flash,
flash - 2 sec pause,
flash, flash - 2 sec
pause
)
Blue(*)
1 Flash (flash - 2 sec
pause, flash - 2 sec
pause
)
Blue(*)
1 Flash (flash - 2 sec
pause, flash - 2 sec
pause
)
Blue
Flashing w/ alarm
Issue
Washer not filling, ERR code
Odors
Clothes not clean
Condition
Normal operation
UV bulb start up failure
Flashes only when water
IS NOT flowing
Flashes continuously
whether water is flowing
or not
Leak, high humidity,
condensation or
false indicator due to
electrical noise in line
Common Cause
Washer has cold water temp sensor
Extra HE washer
Kinked hose or water tap not fully open
Dynamic water pressure less than 20 psi
Source water conditions Conditions can change
throughout the year Wells without chlorine can
grow odor causing bacteria in the water
Mold / Mildew / Bacteria growth or stagnant water
in washer – Front load machine worse than top
loader but affects both
Overloading
Incorrect water level or wash cycle
Heavy soiled clothing
Source water pollutants
Solution
Unit is operating normally
1
Press and hold the reset button for a couple seconds When the blue LED
flashes 3 times (long flashes), run the unit to verify it's working
2
If #1 did not correct the problem, replace the ActivePure® Cell assembly
Unit is working normally however, this indicates it is time to change the
ActivePure® Cell The blue LED will continue to flash until the ActivePure® Cell
assembly has been replaced
The unit has shut down as the ActivePure® Cell has reached its end of life The
ActivePure® Cell assembly MUST be changed to continue using the laundry unit
Visible leak – Repair as needed
No Visible leak – (a) Check for condensation build up on LP piping due to
cold water temp and excessive heat in the area or excessive humidity (b) Try
unplugging the unit for 10 seconds to see if the condition is corrected (c) Verify
dryer is vented to the outside (d) Make sure the sensor is completely dry
Noise in the electrical lines – The microprocessor mistakes electrical noise for leak
Solution
Make sure hot water hose is connected and fully on
Use "Y" connector on washer Temp setting to warm
Make sure the hoses are not bent or kinked Verify cold water
tap is fully open
Connect to a water source with a dynamic water PSI greater
than 20
Adding the Pre-filter can help in many cases
At least monthly run a commercially available washer cleaner
through the washer
Reduce the amount of clothing in the washer
Adjust to proper setting for amount and soil condition of
clothing
Add a small amount of detergent to wash
Adding the Pre-filter can help in many cases
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