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TROUBLESHOOTING
Problem
The system does not
start
The attachments (legs,
arms, or hips) do not
inflate
The system stopped
pumping
Air leak message: ERR
Low Battery
Cannot establish or
maintain a Bluetooth
connection
Call Hyperice customer service at +1.949.565.4994 if further assistance is needed.
Possible Causes
Solutions
Power is not turned on
Press the power button to turn the control unit on.
Power supply is not
Check that the power supply is securely connected to the
securely connected
Normatec 2.0 control unit and the electrical outlet.
Faulty electrical wall
Check that the wall outlet works.
outlet
The session has not
Tap the start button to start the session.
been started
The hose is not securely
Check that the hose is securely connected to the Normatec 2.0
connected
control unit and that the attachments are securely connected
to the junction box.
The attachments have
Check that the attachments do not have an air leak.
been damaged
The hose is not securely
Check that the hose is securely connected to the Normatec 2.0
connected
control unit and that the attachments are securely connected
to the junction box.
The attachments have
been damaged
Check that the attachments do not have an air leak.
Air leak
Check for leaks in the hose or attachment. Check that the
connectors are firmly connected.
Battery needs to be
Plug in the control unit to charge the battery.
charged
Please see page 10 for battery functionality.
Bluetooth is turned off
Turn on Bluetooth on both the Normatec 2.0 control unit and
the phone attempting to pair with the Normatec 2.0 control unit.
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