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Troubleshooting Tips ... Before you schedule service
Save time and money! Review the charts on the following pages first and you may not need to schedule service. If an
error occurs in the control operation, a fault code will flash in the display. Record the error code and schedule service.
Check out self-help videos and FAQ at cafeappliances.com/support.
Problem
Surface elements will
not maintain a rolling
boil or cooking is
slow
Surface elements do
not work properly
Power arc ON
indicator blinking
Scratches on cooktop
glass surface
Areas of
discoloration on the
cooktop
Plastic melted to the
surface
Pitting (or
indentation) of the
cooktop
Pan detection/sizing
not working properly
Noise
Precision Cooking
button beeps error
tone when pressed
one time
Probe actual
temperature is not
stable while charger
is inserted
My sous vide probe
JXSOUSV1 won't pair
20
Possible Cause
Improper cookware being used.
Cooktop controls improperly set.
Wrong pan type.
Pan is too small.
Pan not positioned correctly.
an element is turned on.
Incorrect cleaning methods being used.
Cookware with rough bottoms being used or coarse
particles (salt or sand) were between the cookware
and the surface of the cooktop. Cookware has been
slid across the cooktop surface.
Food spillovers not cleaned before next use.
Hot surface on a model with a light-colored glass
cooktop.
Hot cooktop came into contact with plastic placed
on the
hot cooktop.
Hot sugar mixture spilled on the cooktop.
Improper cookware being used.
Pan is improperly placed.
Cooktop control improperly set.
Sounds you may hear: Buzzing, whistling and
humming.
There is no precision cooking device paired, so you
are unable to start a precision cooking mode.
Electrical noise is impacting the signal.
Existing precision probes are not compatible with
new precision features.
What To Do
Use pans that are recommended for induction, have flat
bottoms and match the size of the surface element.
Check to be sure the correct control is set for the surface
element you
are using.
Use a magnet to check that cookware is induction compatible.
size for the element. See the Using the correct size cookware
section.
Center the pan in the cooking ring.
See the Operating the Cooking Elements section.
Use recommended cleaning procedures. See the Cleaning the
glass cooktop section.
To avoid scratches, use the recommended cleaning
procedures. Make sure bottoms of cookware are clean before
use, and use cookware with smooth bottoms.
See the Cleaning the glass cooktop section.
This is normal. The surface may appear discolored when it is
hot. This is temporary and will disappear as the glass cools.
See the Glass surface – potential for permanent damage
section in the Cleaning the glass cooktop section.
Call a qualified technician for replacement.
Use a flat induction capable pan that meets the minimum size
for the element being used. See the Using The Correct Size
Cookware section.
Make sure the pan is centered on the corresponding surface
element.
Check to see that the control is set properly.
These sounds are normal. See Cooking Noise section.
Connect a precision cooking device.
Probe should be charged before cooking. Do not leave probe
plugged in while cooking.
Connect a model compatible precision probe.
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