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ORDERING REPLACEMENT PARTS
To order additional parts and attachments, visit ninjakitchen.ca/page/parts-and-accessories.
GET HELP RIGHT NOW!
DON'T RETURN TO THE STORE.
Questions or Problems?
CALL US: 1 855 520-7816
Toll-free customer support line
PRODUCT REGISTRATION
Visit ninjakitchen.ca/register/guarantee to register your new Ninja® product within ten (10) days of
purchase. You will be asked to provide the store name, date of purchase, and model number along with
your name and address.
The registration will enable us to contact you in the unlikely event of a product safety notification. By
registering, you acknowledge you have read and understood the instructions for use and warnings set
forth in the accompanying instructions.
ninjakitchen.ca
ONE (1) YEAR LIMITED WARRANTY
The One (1) Year Limited Warranty applies to purchases made from authorized retailers of SharkNinja
Operating LLC. Warranty coverage applies to the original owner and to the original product only and is
not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period
of one (1) year from the date of purchase when it is used under normal household conditions and
maintained according to the requirements outlined in the Owner's Guide, subject to the following
conditions and exclusions:
What is covered by this warranty?
1.
The original unit and/or non-wearable parts deemed defective, in SharkNinja's sole discretion, will be
repaired or replaced up to one (1) year from the original purchase date.
2.
In the event a replacement unit is issued, the warranty coverage ends six (6) months following the
receipt date of the replacement unit or the remainder of the existing warranty, whichever is later.
SharkNinja reserves the right to replace the unit with one
of equal or greater value.
What is not covered by this warranty?
1.
Normal wear and tear of wearable parts (such as containers, lids, paddles, motor bases, etc.),
which require regular maintenance and/or replacement to ensure the proper functioning of
your unit, are not covered by this warranty. Replacement parts are available for purchase at
ninjakitchen.ca/page/parts-and-accessories.
2.
Any unit that has been tampered with or used for commercial purposes.
3.
Damage caused by misuse, abuse, negligent handling, failure to perform required maintenance (e.g.,
failure to keep the well of the motor base clear of food spills and other debris), or damage due to
mishandling in transit.
4.
Consequential and incidental damages.
5.
Defects caused by repair persons not authorized by SharkNinja. These defects include damages
caused in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts)
when the repair is performed by a repair person not authorized by SharkNinja.
6.
Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal household conditions within the
warranty period, visit support.ninjakitchen.ca for product care and maintenance self-help. Our
Customer Service Specialists are also available at 1 855 520-7816 to assist with product support and
warranty service options, including the possibility of upgrading to our VIP warranty service options
for select product categories. So we may better assist you, please register your product online at
ninjakitchen.ca/register/guarantee and have the product on hand when you call.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee
of $20.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement unit.
How to initiate a warranty claim
You must call 1 855 520-7816 to initiate a warranty claim. You will need the receipt as proof of purchase.
We also ask that you register your product online at ninjakitchen.ca/register/guarantee and have the
product on hand when you call, so we may better assist you. A Customer Service Specialist will provide
you with return and packing instruction information.
How state law applies
This warranty gives you specific legal rights, and you also may have other rights that vary from state to
state. Some states do not permit the exclusion or limitation of incidental or consequential damages, so
the above may not apply to you.
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