the original receipt.
Not Covered Under Warranty
Dogtra-Europe DOES NOT cover the cost of repairs and replacements due to misuse by the owner or
dog, improper maintenance, and/or lost units. Any water damage on the Water Resistant Transmitters of
the 175NCP, 180NCP, 200NCP, 400NCP, 410NCP Series, and iQ Pet Series, and the Water Resistant
Receivers of the RRS, RRD, and RR Deluxe, will not be covered. All replacement costs for either the
transmitter or receiver will be the owner's responsibility.
The warranty does not cover failure resulting from damage, abuse or loss of parts. The warranty is void
if the unit has been altered or an unauthorized person has damaged the unit while attempting repair
work. Battery replacement by the customer during the warranty period is not recommended. If the
customer chooses to replace the batteries, any damage to the unit during the change-out by the owner
will void the warranty. The removal of serial numbers from any Dogtra products will void the warranty.
Dogtra reserves the right to retain and discard any parts or accessories that have been found damaged
upon replacement and repair.
Out of Warranty Repair Work
For repair work that is no longer covered by warranty, the cost of repair will include parts, labor and
shipping. The owner will be informed about the repair costs before the product is repaired. Write a note
briefly explaining the problem. Include your name, address, city/zip code, phone number and email
address.
Procedure for Repair Work
If the unit is malfunctioning, please refer to the "Troubleshooting Guide" in the Owner's Manual and
call customer service at +33 (0)1 30 62 65 65, for technical support, before sending it to Dogtra Europe
for Service. The cost of shipping products under warranty back to Dogtra-Europe is the customer's
responsibility. Dogtra Europe is not responsible for units damaged or lost in transition to Dogtra.
Dogtra-Europe is not responsible for loss of training time or inconvenience while the unit is in for
repair work. Dogtra-Europe does not provide loaner units or any form of compensation during the
repair period. A copy of the sales receipt showing the purchase date is required before warranty work is
initiated.
Please include a brief explanation outlining the problem and include your name, address, city/state/
zip code, daytime phone number, evening phone number, and email address. If the repair costs are not
covered under warranty, we will call you for payment information and authorization. For any questions
concerning your Dogtra products, call us at +33 (0)1 30 62 65 65, or email us at sav@dogtra-europe.
com.
DECLARATION OF CE CONFORMITY
The company : DOGTRA-EUROPE
Declare under our responsibility that the following product : iQ No Bark
comply to all dispositions of the European Directives 2004/108/CE
and comply with standards below :
EN61000-3-2:2006/A2:2009
EN61000-3-3:2013
EN61000-6-3:2007/A1:2011/AC:2012
EN61000-6-1:2007
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