Warranty And Repair Information - iQ Pet No Bark Collar Guide D'utilisation

2. My dog is not reacting to the iQ No Bark Collar.
- Check the LED indicator light to see that the iQ No Bark Collar has enough
battery life.
- Tighten the collar strap around your dog's neck if it is too loose and make
sure the contact points are held firmly against the dog's skin.
- If your dog has a thick or long coat, you may need to trim the hair on the
dog's neck, so that both contact points are touching the dog's skin.
- The intensity level may be too low for your dog. Increase the stimulation,
starting from the lowest level, until the dog responds, usually by a neck
movement, head shaking, or looking over the shoulders. The response may
be very subtle.
3. My dog has skin irritation.
- This may be due to an improper fit or leaving the collar in the same location
for an extended period of time. If your dog exhibits signs of skin irritation,
consult with a veterinarian.
- Once the dog's skin returns to a normal condition, continue to use the collar
and check your dog's neck each time you use the unit.

WARRANTY AND REPAIR INFORMATION

One-Year / Two-Year Limited Warranty
Dogtra-Europe provides the original purchaser with a 1-YEAR LIMITED WARRANTY for
No Bark Collars, the iQ Pet Series and the StB-Hawk Series, and with a 2-YEAR LIMITED
WARRANTY for the other models, as specified in the table here below. The warranty begins from the
date of the original purchase.
Product Name
175NCP, 400NCP, 410NCP, 600M,
620NCP, 1210NCP, 1800NC,
RB1000, 2500T&B, 3500NCP, 4500
EDGE, RR Deluxe, Ef-3000 Gold,
iQ Remote Trainer, iQ Plus,
ARC 800
YS100, YS300, YS500,
iQ No Bark, iQ CLiQ, StB- Hawk
* The cost of shipping products under warranty back to Dogtra Europe is the customer's responsibility.
Dogtra Europe will provide/pay (via regular ground service) the shipping cost back to the customer.
Any expedited shipping service will be at the customer's expense.
If a repair is not covered by warranty, the cost of Parts, Accessories, Labor fees, and Shipping fees
incurred are the customer's responsibility. Labor fees will be variable depending on the extent of the
work required.
To Qualify for the Dogtra Warranty
A proof of purchase is required to initiate repair work under warranty. We strongly recommend keeping
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The Term of
Warranty
2-year
The replaceable batteries of YS100, iQ No Bark
1-year
Collar and iQ CLiQ are not covered by Warranty.
Note
The rechargeable batteries are only
covered during the first year of
2-year warranty.